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Client Relationship Manager
Util-Assist Inc.. Lead client relationships and provide client support on various projects .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, project leadership, and the utility industry, while effectively coordinating cross-departmental collaboration to deliver tailored client solutions. Possesses strong organizational, problem-solving, and negotiation skills to enhance client satisfaction and operational efficiency.
Highest-signal resume keywords
Client Relationship ManagementProject LeadershipUtility Industry KnowledgeAdvanced Problem-Solving SkillsExpert MS Office Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Operations DevelopmentSales ManagementAccount ManagementCustomer ServiceContract NegotiationStatement of Work DevelopmentInvoicing CoordinationBusiness Requirement DocumentationProcurement FacilitationTime Management
Soft Skills
Leadership SkillsOrganizational SkillsTeam CollaborationInfluencing SkillsNegotiation Skills
Certifications & Qualifications
Bachelor of Business AdministrationCommunications DegreeMarketing Degree
Industry Keywords
Professional Services IndustryUtility IndustryClient SatisfactionClient SupportClient Solutions
About the role
Key responsibilities & impact- Lead client relationships and provide client support on various projects
- Serve as lead consultant on engagements of all sizes
- Ensure project objectives are achieved consistently with organizational service standards
- Manage client projects day to day
- Supervise Senior and Associate Consultants, Analysts, and other assigned staff
- Act as the primary technical subject matter expert and project leader
- Act as the main client contact and develop plans addressing business requirements
- Meet regularly with clients and resolve concerns
- Liaise with direct service channels to fulfill client needs
- Collaborate with departments to ensure client satisfaction
- Support clients throughout project cycles and maintain transparency
- Clarify client scope and expectations and ensure timely deliverables
- Develop and coordinate Statements of Work, documenting scope, deliverables, timelines, and requirements
- Facilitate procurement requirements, including purchase orders and related documentation
- Mediate between clients and vendors and coordinate business-requirement meetings
- Assist with contract negotiations and product and pricing details
- Coordinate timely and accurate invoicing and required approvals
- Deliver correspondence regarding problem resolutions, product and service features/upgrades, and company changes
- Attend client sites approximately four days per week and the Util-Assist office approximately one day per week
- Travel to client locations throughout the Greater Toronto Area and other required locations
Requirements
What you’ll need- Bachelor of Business Administration, Communications or Marketing
- 3-5 years’ experience working in a professional services industry managing a portfolio of clients
- Prior experience in sales, account management and/or a customer service role
- Advanced knowledge of client operations to support the development of client solutions
- Strong knowledge of the utility industry
- Expert MS Office skills
- Ability to inspire, influence and negotiate business deals with clients
- Strong organizational and time management skills
- Advanced problem-solving skills and ability to develop solutions to enhance client efficiency and productivity
- Expert team collaboration skills and ability to work with other departments to develop client-benefiting strategies
- Advanced entrepreneurial skills with ability to deliver innovative, creative and custom client solutions
- Strong leadership skills
- Successful candidates must complete SIN and passport verification and pass a police vulnerability check
- Candidates must have current legal authorization to work in Canada or the U.S.
- Ability to travel to client locations throughout the Greater Toronto Area and other locations as required
Benefits
Comp & perks- Hybrid work arrangements and adaptable hours
- Summer Hours Program with a compressed workweek from June to August
- Full vacation balance available at the start of the year
- Paid birthday day off during the birthday month
- Collaborative, inclusive, and growth-focused team culture
- Employee Assistance Program with mental health resources
- Nutritional Health Coaching
- Career growth and professional development opportunities
- Generous health and dental coverage
- RRSP matching
- Enhanced parental leave top-up program
- Competitive compensation
- Equal opportunity employer with recruitment accommodations available