Customer Support Specialist – Utility Services

Utility Profit

. Assist renter customers with placing utility orders and explaining available options .

Posted 11/5/2026contractRemote • MexicoMid-LevelSenior💰 $800 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to assist customers with utility orders while maintaining confidentiality and handling sensitive information. Excels in a high-volume environment, tracking multiple tasks and adapting to process changes.

Highest-signal resume keywords

Fluent In EnglishExcellent Verbal And Written Communication SkillsProactive Follow-UpHighly OrganizedGoal-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

PersistenceEmpathyAdaptabilityFriendlinessOutgoing Nature

Tools & Technologies

Multiple ApplicationsRemote Communication Tools

Certifications & Qualifications

Standard Background Check

Industry Keywords

Utility OrdersCustomer SupportSales-Adjacent ServicesHigh-Volume Environment

About the role

Key responsibilities & impact

Assist renter customers with placing utility orders and explaining available options
Communicate with renters by phone, text, and email
Make outgoing calls to follow up with renters and, when needed, utility providers
Provide additional client or team support as time allows
Ensure renters' utility orders are completed and verified
Deliver customer support and sales-adjacent services remotely

Requirements

What you’ll need

Available to work full-time hours with some weekend availability
Available for a 4-month contract, subject to renewal based on volume and performance
Fluent in English
Excellent verbal and written communication skills
Persistence in completing order processes and proactive follow-up by phone, text, and email
Ability to maintain confidentiality and securely handle sensitive information
Willingness to undergo a standard background check during onboarding
Comfortable using and learning new technology and multiple applications/windows
Highly organized and able to track multiple tasks in a high-volume environment
Friendly, outgoing, and empathetic when interacting with potential renters
Able to adapt to process changes and changing utility options
Goal-oriented and comfortable working toward performance goals
Excited to grow with the company

Benefits

Comp & perks

Opportunity to earn additional compensation through performance-based commissions
Remote work arrangement
Growth opportunities and potential to be hired from within (company statement)
Training and team support (company statement)
Not eligible for company-sponsored employee benefits such as health insurance or retirement benefits
Contractor uses own equipment