Integration Manager, Technical Support Specialist

Utorg Labs

. Perform final technical verification, production readiness checks, and Go-Live launches for merchants .

Posted 10/7/2026full-timeRemote • United Arab EmiratesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical verification, payment routing configuration, and API integration within FinTech environments. Proficient in troubleshooting and root cause analysis, with strong communication skills to convey technical findings to diverse stakeholders.

Highest-signal resume keywords

L2/L3 Tech Support ExperienceAPI Integration and ValidationRoot Cause AnalysisPostman ProficiencyFluent English (B2/C1)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical VerificationPayment Routing ConfigurationAPI Key IssuanceSQL QueriesJSON StructuresTransaction AnalysisIncident ReportingProduction ActivationTroubleshootingConfiguration Management

Soft Skills

Attention to DetailAnalytical SkillsProblem-SolvingCalm Under PressureSelf-Driven

Tools & Technologies

PostmanGrafanaMonitoring Tools

Industry Keywords

FinTechPayment ProcessingCryptoClient-Server ArchitectureTechnical Support

Tech Stack

Tools & technologies

GrafanaSQLGo

About the role

Key responsibilities & impact

Perform final technical verification, production readiness checks, and Go-Live launches for merchants
Handle technical onboarding and payment routing configuration for PSP, on/off-ramp, and card integrations
Issue API keys and configure system environments
Validate API requests and troubleshoot integrations using Postman
Investigate incidents through transaction analysis and root-cause identification using JSON payloads, SQL queries, and Grafana logs
Replicate and isolate bugs between merchant and platform sides
Escalate technical issues to Engineering
Support pre-live merchant configurations, payment method setups, and production activation

Requirements

What you’ll need

1+ years of experience in L2/L3 Tech Support OR a solid track record as a Senior Support Agent / Support Manager within a FinTech, Crypto, or payment processing environment
Hands-on experience working with logs and monitoring tools to trace transaction errors and identify root causes
Understanding of client-server architecture, REST APIs, and JSON structures
Comfortable using Postman to validate requests
High attention to detail in technical configurations and logs
Self-driven approach to merchant support and problem-solving
Ability to quickly absorb new technical documentation and workflows
Strong analytical skills and ability to perform root cause analysis and develop remediation plans under time constraints
Fluent English (B2/C1), spoken and written
Ukrainian / Russian language skills
Ability to write concise incident reports and present technical findings to non-technical stakeholders
Calm under pressure, accountable, detail-oriented, and committed to continuous learning

Benefits

Comp & perks

Competitive salary range based on individual experience and contribution
Career progression opportunities to advance into senior SRE, product, or engineering roles
Work remotely as part of an agile, international team
Collaborative culture with open dialogue, experimentation, and measurable impact
Impact and ownership in ensuring platform reliability