Inside Product Support Specialist, Training Coordinator

Väderstad AB

. Work with authorized dealers, Väderstad employees, farmers, growers, and end users across North America and assigned regions .

Posted 9/23/2026full-timeRegina • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training development and delivery, with a strong focus on customer support and relationship management within the agricultural industry. Proficient in coordinating training logistics, assessing capabilities, and utilizing various learning platforms to enhance dealer and customer engagement.

Highest-signal resume keywords

Training Development and DeliveryCustomer Support and Relationship ManagementProject Management and CoordinationTechnical Training Material CreationBilingual Communication in English and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Logistics AdministrationTechnical Training Material CreationRoot-Cause AnalysisQuality OrientationFiscal ManagementProblem Identification and ResolutionLearning Platform AdministrationAssessment DevelopmentField Issue PresentationDealer Sales Principles

Soft Skills

Strong Written and Oral CommunicationTime-Management SkillsAdaptability and FlexibilityFacilitation and Presentation SkillsRelationship Building

Tools & Technologies

Microsoft OfficeVideo and Screen-Recording ToolsOnline Learning ToolsLearning Management Systems

Certifications & Qualifications

Bachelor of Administration or College DegreeMechanic or Engineer Certification

Industry Keywords

Agricultural IndustryDealer Sales MethodsProduct DevelopmentAftermarket SupportCustomer Feedback

About the role

Key responsibilities & impact

Work with authorized dealers, Väderstad employees, farmers, growers, and end users across North America and assigned regions
Provide product and aftermarket support across the Väderstad product range
Identify training and aftermarket support needs using field performance, dealer capability, product updates, warranty trends, service cases, customer feedback, and business priorities
Plan, coordinate, deliver, document, and continuously improve dealer, customer, and employee training
Provide product demonstrations across North America
Respond promptly to dealer and customer concerns
Handle technical and information requests involving delivery, product requirements, product problem resolution, and warranty
Coordinate service issues and update internal systems and affected customers and stakeholders
Assist dealers with key customer relationships during onsite customer visits
Meet regularly with Territory Managers to gather feedback and market intelligence
Provide internal departments with feedback on customer and dealer concerns
Resolve product quality and performance issues with Production and P&D
Manage an annual development plan
Deliver field issue presentations, non-conformance reports, ECRs, and field reporting
Support product research and development, parts installations, and parts sales argumentation
Work extensively with international service, sales enablement, and training teams in Sweden
Maintain an annual North American training plan and calendar
Assess dealer and employee capability gaps and prioritize training based on customer and business risk
Create, standardize, and maintain instructor-led, virtual, online, video, audio, presentation, assessment, and job-aid content
Coordinate subject-matter experts to develop, review, approve, and deliver training
Plan and administer training logistics, including locations, schedules, instructors, machines, tools, safety equipment, registration, communications, travel support, catering, invoices, payments, and records
Administer the learning platform and registration tools for external customers
Coordinate progressive learning paths covering diagnostics, safe operation, setup, calibration, maintenance, inspections, parts, warranty, and product updates
Develop knowledge checks and practical assessments and coordinate remediation or follow-up coaching
Track and report training metrics including registration, attendance, completion, assessment results, dealer coverage, cost, feedback, overdue requirements, and effectiveness
Maintain document control for training materials and revise content when products, software, campaigns, processes, or policies change
Share effective training practices and reusable content across North America, Australia, New Zealand, Sweden, and other assigned markets

Requirements

What you’ll need

High degree of customer focus
Strong written and oral communication
Ability to work independently and strong time-management skills
Long-term strategic planning ability regarding product development
Ability to handle highly seasonal customer demands
Strong quality orientation and root-cause analysis skills
Adaptability and flexibility to handle multiple customer demands
Strong facilitation, presentation, coaching, and adult-learning skills
Ability to explain technical subjects in clear, practical language
High attention to detail in scheduling, learner records, assessments, content version control, budgets, and reporting
Understanding of the agricultural industry
Must be fluent in English
Ability to effectively communicate verbally and in writing in both English and French
French, Swedish, and other languages would be an asset
Agricultural or farming experience
Knowledge of dealer sales principles, methods, practices, and techniques
Knowledge of building best practices
Ability to build and maintain lasting relationships with corporate departments, business partners, and customers
Some knowledge of fiscal management and budgets
Strong problem identification and problem resolution skills
Effective project management, prioritization, multitasking, and time-management skills
Experience coordinating instructor-led, virtual, and self-paced learning, including registration, learning-platform administration, attendance, assessments, records, and post-training evaluation
Ability to create and edit technical training materials using Microsoft Office, video and screen-recording tools, online learning tools, and approved company systems
Ability to coordinate and organize meetings, exhibits, and other events
Regular domestic and international travel exceeding 50% of the position
Ability to present to large groups
Manual dexterity required to use a desktop computer and peripherals
Overtime as required
Bachelor of Administration or college degree; mechanic or engineer; agricultural experience

Benefits

Comp & perks

Competitive compensation package including competitive salary
Health benefits
Pension matching
100% of Health, Dental, Vision and Prescription benefit premiums paid by the company
Flexible work environment
Approachable culture
Opportunity to work with an ambitious, growth-oriented team