Network Incident Response Engineer

VAILEXA

. Respond to and resolve high-priority network incidents, including P1 incidents requiring immediate engagement and rapid service restoration .

Posted 10/12/2026full-timeWarren • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in troubleshooting and resolving network incidents across OSI Layers 1 through 4, with a strong focus on TCP/IP fundamentals, VLANs, BGP, and SD-WAN operations. Proven ability to manage high-priority incidents in enterprise environments while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

CCNP Certification6+ Years of Network Engineering ExperienceStrong Troubleshooting Skills in Enterprise EnvironmentsExperience with Cisco SD-WAN and Cisco vManageKnowledge of DDI Technologies (DNS, DHCP, IP Address Management)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IP Networking FundamentalsOSI ModelLayer 2 TroubleshootingLayer 3 TroubleshootingVLANsBGPWAN TechnologiesIP SubnettingRouting and SwitchingWireless Networking

Soft Skills

Excellent Communication SkillsCustomer Service SkillsSelf-Starter MindsetStrong OwnershipCuriosity and Willingness to Learn

Tools & Technologies

Cisco vManageNetwork Monitoring PlatformsObservability ToolsIncident Response ToolsOperational Dashboards

Certifications & Qualifications

CCNP Certification

Industry Keywords

Enterprise Network OperationsZero-Trust Network EnvironmentManufacturing EnvironmentsHigh-Volume Operational EnvironmentOn-Call Rotation

Tech Stack

Tools & technologies

DNSNode.jsSwitchingTCP/IP

About the role

Key responsibilities & impact

Respond to and resolve high-priority network incidents, including P1 incidents requiring immediate engagement and rapid service restoration
Manage and progress P2 and P3 incidents within the operational support queue
Support manufacturing, warehouse, and office locations throughout North America and the broader global enterprise
Troubleshoot OSI Layers 1 through 4, including network outages, slowness, connectivity issues, hardware failures, software defects, and performance degradation
Troubleshoot Layer 2 technologies including VLANs, trunking, MAC address tables, spanning-tree operations, switching loops, and wireless connectivity
Troubleshoot Layer 3 technologies including IP addressing, subnetting, inter-VLAN routing, routing tables, WAN connectivity, and BGP operations
Analyze Layer 4 connectivity issues involving TCP, UDP, firewall policies, application reachability, session establishment, resets, and timeouts
Support SD-WAN operations and troubleshooting using Cisco vManage
Investigate site outages and node failures, determine root causes, and implement corrective actions
Coordinate with internet service providers and telecommunications carriers to resolve WAN and circuit-related issues
Troubleshoot wireless saturation, RF interference, roaming issues, access point connectivity, and endpoint wireless challenges
Identify network changes, hardware failures, software bugs, and external factors contributing to incidents
Use network monitoring, observability, and troubleshooting platforms to identify affected infrastructure and accelerate service restoration
Participate in daily operational review meetings and dashboard reviews
Work alongside senior engineers to learn enterprise troubleshooting methodologies and operational best practices
Support incident response activities in a zero-trust network environment
Participate in an on-call rotation supporting critical production networks
Review operational dashboards and incident queues daily
Manage approximately 120 active operational tickets
Collaborate with engineering teams, local site contacts, network providers, and internal stakeholders
Develop proficiency across enterprise network operations tools, processes, and technologies

Requirements

What you’ll need

CCNP certification
6+ years of enterprise network engineering, network operations, or incident response experience
Strong hands-on troubleshooting experience in large enterprise environments
Deep understanding of TCP/IP networking fundamentals and the OSI model
Experience troubleshooting Layer 2 and Layer 3 networking issues
Strong knowledge of switching and routing, VLANs, STP, BGP, WAN technologies, IP subnetting and binary concepts, LAN, and wireless networking
Experience supporting Cisco enterprise networking environments
Experience troubleshooting network hardware failures and software defects
Experience working directly with Cisco TAC and third-party service providers
Ability to interpret logs, interface statistics, routing information, and network telemetry data
Strong understanding of redundant network designs and Layer 2 loop prevention
Knowledge of firewall concepts and network traffic flows
Excellent communication and customer service skills
Ability to work effectively in a high-volume operational environment
Self-starter mindset with strong ownership, curiosity, and willingness to learn
Experience with Cisco SD-WAN and Cisco vManage preferred
Experience supporting manufacturing environments preferred
Experience supporting wireless networks at scale preferred
Experience with DDI technologies (DNS, DHCP, and IP Address Management) preferred
Exposure to load balancing technologies preferred
Experience working within zero-trust environments preferred
Hybrid schedule requiring at least 3 days onsite each week in Warren, Michigan
Participation in an on-call rotation, including a day and evening 24-hour assignment approximately once every 10 days and weekend support approximately once every 10 weeks

Benefits

Comp & perks

Hybrid schedule with one to two remote workdays per week
On-call rotation compensation not specified
Opportunity to grow, learn, take ownership, and create impact from day one
Collaboration with senior engineering staff and continuous technical development