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Incident/Change Governance & Control Engineer
VALCE Talent Solutions. Support governance and oversight of the Incident Management lifecycle .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Incident Management and Change Management processes, with a strong focus on operational resilience and governance. Proficient in data analytics and reporting tools to drive improvements and support decision-making across technical and non-technical teams.
Highest-signal resume keywords
Incident ManagementChange ManagementData AnalyticsGovernance OversightOperational Resilience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Data AnalyticsIncident ManagementChange ManagementOperational RiskGovernanceAI ToolsPythonPower BITableauAdvanced Microsoft Excel
Soft Skills
Analytical SkillsProblem-SolvingCommunicationInterpersonal SkillsAbility to Manage Multiple Priorities
Tools & Technologies
Microsoft ExcelPythonPower BITableau
Certifications & Qualifications
ITILAgileProduct OwnershipRisk Management
Industry Keywords
SDLCChange Advisory BoardOperational MetricsGovernance DocumentationQuality Assurance
Tech Stack
Tools & technologiesPythonSDLCTableau
About the role
Key responsibilities & impact- Support governance and oversight of the Incident Management lifecycle
- Coordinate incident reviews, post-mortem governance activities, remediation tracking, and operational reporting
- Analyze incident trends, recurring issues, and operational risks to identify improvement opportunities
- Partner with Engineering and SRE teams to strengthen operational resilience and incident management practices
- Support governance and oversight of SDLC and Change Management processes, controls, standards, and procedures
- Coordinate Change Advisory Board (CAB) governance activities and change reviews
- Perform change risk assessments, governance reviews, audits, and quality assurance activities
- Support change freeze planning, exception management, and readiness reviews
- Produce executive reporting, dashboards, scorecards, and operational metrics
- Analyze incident, change, and governance data to identify trends and emerging risks
- Support audit requests, control reviews, and regulatory engagements
- Prepare supporting documentation, evidence, and management reporting materials
- Contribute to operational resilience, technology risk, and governance enhancement initiatives
- Act as a subject matter expert for governance-related technology platforms
- Gather requirements and support enhancements to governance, workflow, reporting, and analytics solutions
- Coordinate user feedback, enhancement requests, and process improvement initiatives
- Drive workflow automation and improvements to governance effectiveness and operational efficiency
- Support ownership and maintenance of Incident Management, Post-Mortem, Change Management, and Operational Resilience procedures
- Contribute to policies, standards, playbooks, training materials, and governance documentation
- Provide guidance and best practices to engineering organizations and support continuous improvement across teams
Requirements
What you’ll need- Bachelor’s degree in computer science, Engineering, Information Systems, or Technology Management; or equivalent practical experience
- Experience in Incident Management and Change Management, Production Engineering/Site Reliability Engineering (SRE), Engineering Governance/Operations, or Technology/Operational Risk
- Strong analytical and problem-solving skills, including usage of AI tools
- Experience with data analytics, visualization, and reporting tools such as advanced Microsoft Excel, Python, Power BI, Tableau, or similar technologies
- Excellent communication and interpersonal skills
- Experience working across technical and non-technical stakeholder groups
- Ability to manage multiple priorities in a fast-paced environment
- Advanced English
- ITIL, Agile, Product Ownership, Risk Management, or related certifications are a plus
Benefits
Comp & perks- Cookies and consent-management information is provided by the site (not an employment benefit)
- ITIL, Agile, Product Ownership, Risk Management, or related certifications are a plus (preferred qualification, not a compensation benefit)