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VALCE Talent Solutions

Traffic Customer Service Specialist

VALCE Talent Solutions

. Monitor daily shipments and provide real-time updates to clients .

Posted 10/5/2026contractRemote • MexicoJunior💰 $800 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics coordination and customer service, ensuring timely communication and resolution of transit issues while maintaining accurate shipping data. Proficient in logistics tracking software and Excel to enhance operational efficiency.

Highest-signal resume keywords
Logistics Tracking Software ProficiencyCustomer Service ExperienceAdvanced Conversational EnglishOn-Time Deliveries CoordinationData Management Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Logistics Tracking SoftwareExcel ProficiencyShipping Data ManagementTransit Issue ResolutionDocumentation Management
Soft Skills
Effective CommunicationProblem-SolvingProactive CoordinationClient Relationship Management
Tools & Technologies
Logistics SoftwareExcelShipping Management Systems
Industry Keywords
LogisticsSupply ChainTraffic ManagementCustomer InteractionsOn-Time Deliveries

About the role

Key responsibilities & impact
  • Monitor daily shipments and provide real-time updates to clients
  • Coordinate with carriers and drivers to ensure on-time pickups and deliveries (OTD)
  • Proactively resolve transit delays, route deviations, or documentation issues
  • Maintain accurate logs of shipping data and customer interactions in the system
  • Serve as the main point of contact for tracking shipments and resolving transit issues
  • Ensure seamless communication between carriers and clients

Requirements

What you’ll need
  • Minimum 1 year of experience in customer service within the logistics, traffic, or supply chain industry
  • Advanced conversational English (written and spoken)
  • Proficiency in logistics tracking software and Excel
  • Own reliable work setup: laptop/PC and high-speed, stable internet connection
  • Availability to work Monday to Friday, 8:00 AM–5:00 PM EST

Benefits

Comp & perks
  • Negotiable compensation
  • Own work setup required (laptop/PC and high-speed, stable internet connection)