Field Technician

Valeo Networks Inc.

. Travel to client sites to install, configure, troubleshoot, and repair hardware, software, and network issues .

Posted 9/15/2026full-timeHouston • Texas • United StatesMid-LevelSenior💰 $27 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting hardware, software, and network issues while providing exceptional client support. Proficient in documenting procedures and maintaining client site documentation to ensure operational efficiency.

Highest-signal resume keywords

Troubleshooting Microsoft 365Network Setup and ConfigurationHelp Desk SupportA+ CertificationRemote Administration Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingNetwork ConfigurationClient SupportDocumentationPerformance MetricsMicrosoft Office SuiteCloud-Based Collaborative SuitesIT ServicesAutotaskIT Glue

Soft Skills

Problem SolvingCommunicationIndependenceClient SatisfactionTime Management

Tools & Technologies

Remote Administration ToolsAutotaskIT GlueMicrosoft 365Microsoft Office Suite

Certifications & Qualifications

A+ CertificationMCP CertificationMCSE Certification

Industry Keywords

Help DeskIT ServicesClient DocumentationSOPsOnsite Support

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Travel to client sites to install, configure, troubleshoot, and repair hardware, software, and network issues
Work with a remote team to solve complex issues
Serve as the primary onsite point of contact and resolve issues to client satisfaction
Back up the Help Desk queue when no onsite visits are scheduled, working tickets through Autotask
Monitor and respond to Help Desk requests using remote administration tools
Document onsite work, findings, and resolutions in real time
Follow SOPs for escalation procedures between onsite and remote specialists
Troubleshoot Microsoft 365 and other cloud-based collaborative suites onsite and remotely
Provide first-level support for client software, operating system, network, and hardware issues
Maintain client site documentation in IT Glue, including network diagrams, asset inventories, and site-specific procedures
Document internal procedures
Meet performance metrics and utilization targets, including onsite response times and ticket resolution goals
Handle emergencies, heavy workloads, or other issues that may require overtime

Requirements

What you’ll need

Travel to client sites throughout the Houston area and surrounding areas as business needs require
Reliable transportation and a valid driver's license
Historically clean motor vehicle driving record and ability to maintain a clean driving record
Ability to report to the Houston office once opened
Comfortable working independently at client locations with minimal supervision
Above Basic Comprehension of Network Setups and Configurations
Previous experience working with IT services is a plus
Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
Ability to work Monday-Friday for office attendance once the office opens
A+, MCP, and MCSE certifications are preferred but not mandatory

Benefits

Comp & perks

Paid time off (PTO)
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Certification reimbursement
Professional development assistance
Competitive compensation and benefits package