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Service Desk Technician, Level 1 – MSP
Valeo Networks Inc.. Provide technical support to customers as part of the technical support team .
Posted 10/15/2026full-timeCincinnati • Ohio • United StatesMid-LevelSenior💰 $50,000 - $75,000 per yearWebsite
Tech Stack
Tools & technologiesFirewalls
About the role
Key responsibilities & impact- Provide technical support to customers as part of the technical support team
- Travel to customer on-site locations
- Resolve customer issues and troubleshoot end-user tickets
- Install servers and firewalls
- Prioritize support requests and tickets
- Troubleshoot server and networking issues
- Escalate issues when needed
- Maintain detailed documentation
- Ensure customer satisfaction
- Deal directly with clients and provide customer service
- Continuously improve technical skills and further industry education
Requirements
What you’ll need- 3-5 years in the technical support field, support desk, and IT industry
- Strong Windows troubleshooting and problem-solving skills
- Some server troubleshooting and problem-solving experience
- Experience with firewalls
- Experience troubleshooting local and network printers, including multifunction printers
- Knowledge of internet connectivity, FTP file transfers, and webmail access
- Experience resolving mapped drive connection issues and logon scripts
- Ability to create new user accounts
- Experience troubleshooting virus-infected workstations and laptops
- Knowledge of file rights, folder permissions, offline folders, and remote file sharing
- Knowledge of wireless access, wireless peripherals, and Bluetooth devices
- Experience with VPN connections, remote desktop, terminal services, and remote web workplace
- Must live in or near Cincinnati, Ohio because client on-sites are required
- A+, MCP, and MCSE certifications are preferred but not mandatory
- Previous experience using ConnectWise is a plus
- Previous experience using Kaseya family of products is a plus
Benefits
Comp & perks- Paid time off (PTO)
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible spending account
- 401k with company matching contribution
- Certification reimbursement
- Professional development assistance
- Referral program
- Work-life balance
- Career growth and progression opportunities
- Overtime may be required for emergencies, heavy workloads, or other issues