Clinical Program Manager

Valeris

. Serve as the primary client contact for pharmaceutical program(s) .

Posted 10/27/2026full-timeRemote • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing pharmaceutical programs, including client relationship management, team leadership, and performance reporting. Proficient in executing strategic plans and ensuring compliance with contract terms and SOPs.

Highest-signal resume keywords

BSN DegreeActive Multi-State LicenseTeam Management ExperiencePharmaceutical Marketing ExperienceStrong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementPerformance Metrics ReportingUser Acceptance TestingContract ComplianceData Analysis

Soft Skills

Excellent Communication SkillsLeadership ExperienceProblem Solving SkillsInterpersonal Skills

Tools & Technologies

CRM Software PlatformsMicrosoft Office

Certifications & Qualifications

Active Nursing License

Industry Keywords

ReimbursementPatient ServicesHUB MetricsPharmaceutical Programs

About the role

Key responsibilities & impact

Serve as the primary client contact for pharmaceutical program(s)
Manage day-to-day program activity and supervise assigned program staff, including clinical leadership
Define and execute work plans for program staff
Contribute clinically and non-clinically to program strategic plans
Ensure proper execution of contract terms for assigned programs
Mobilize internal and external stakeholders regarding program design, improvements, and changes
Manage programs according to scope of work, procedures, and contracted budget
Manage client relationships and build rapport
Work cross-functionally with internal stakeholders on operational responsibilities
Drive assigned performance responsibilities of teams and team members
Contribute to client reports and other deliverables
Monitor and report program statistics and performance metrics
Present program data, information, and insights to internal and external customers
Escalate issues threatening contracted standards
Participate in process and performance improvement initiatives
Attend related meetings and conferences with limited travel
Participate in interviewing, evaluating, and training employees
Provide verbal and written performance feedback to team members
Complete training deadlines for policies governing confidential data
Ensure consistent adherence to SOPs
Assist with requirements identification, specifications development, and User Acceptance Testing as needed

Requirements

What you’ll need

BSN Degree and active License Required (multi-state/compact in the state you reside in)
4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services
Experience managing a team of Case Managers, Patient Service Representatives, or similar role
Experience reporting on HUB metrics and communicating trends to clients
Demonstrated successful leadership experience
Excellent PC skills including Microsoft Office and Internet experience
Excellent verbal and written communication and presentation skills
Strong analytical and problem solving skills
Strong technical aptitude and experience working in various CRM software platforms
Prefer candidates who can type at least 35 words per minute with 97% accuracy
Flexibility to travel as needed is preferred

Benefits

Comp & perks

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
Paid Time Off (PTO) and Sick Leave
Nine paid holidays plus two floating holidays
Opportunities for advancement and personal and professional growth
Challenging, stimulating work environment that encourages new ideas
Inclusive workplace and mission-driven culture
Background check and, depending on the position, drug screen required as a condition of employment