Patient Engagement Specialist

Valeris

. Build and maintain trusted relationships with patients through proactive communication and timely, accurate services .

Posted 10/26/2026full-timeRemote • United States, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient relationship management, effective communication, and compliance with healthcare regulations. Proficient in coordinating patient services, benefit investigations, and providing education on insurance and financial assistance.

Highest-signal resume keywords

Patient Relationship ManagementHealthcare ComplianceMotivational InterviewingBilingual CommunicationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits InvestigationPrior Authorization RequirementsInsurance Coverage ExplanationPatient EducationCase Management

Soft Skills

EmpathyCommunication SkillsAdaptabilityProfessional Telephone EtiquetteMultitasking

Tools & Technologies

Lynk SystemElectronic Tools for Benefits Identification

Industry Keywords

Healthcare LawsCare CoordinationPatient Assistance ProgramsFinancial Assistance ResourcesSOPs and Business Rules

About the role

Key responsibilities & impact

Build and maintain trusted relationships with patients through proactive communication and timely, accurate services
Ensure interactions and relationship management comply with relevant healthcare laws and regulations
Conduct program welcome calls and explain available services and resources
Use motivational interviewing to involve patients in healthcare goal setting
Perform post-Benefits Investigation calls and explain coverage options
Handle client and patient inquiries according to business rules and approved FAQs
Explain reimbursement, billing, coverage benefits, financial responsibilities, and assistance resources
De-escalate challenging situations and triage patients to appropriate resources
Document patient enrollment and all activities in the Lynk system
Provide education about products, treatment, insurance benefits, out-of-pocket costs, financial assistance, and treatment support
Manage assigned cases and tasks to maintain service levels
Support patients in following prescribed therapy plans
Identify benefits and payer coverage through electronic tools and manual investigations
Identify and communicate prior authorization, appeal, tier exception, and formulary exclusion requirements
Contact payers and healthcare providers for benefit follow-up
Coordinate nurse follow-up and adherence services as applicable
Recommend peer support resources
Coordinate product shipments through patient assistance and bridge programs from the PharmaCord pharmacy
Communicate prior authorization re-verification and patient assistance re-enrollment needs
Report adverse events, product complaints, special situation reports, and medical inquiries according to SOPs and Business Rules

Requirements

What you’ll need

Bachelor's degree strongly preferred or equivalent experience required; completion of a high school diploma or GED is required
Customer service and healthcare industry experience strongly preferred
Ability to work an 8.5-hour shift between 8 am and 9 pm, Monday to Friday required
Bi-lingual in English and Spanish or Chinese/Mandarin is a plus
Commitment to the mission of care coordination
Passionate, trustworthy, and empathetic when working with patients
Good communication and interpersonal skills and ability to speak concisely to patients
Flexible and adaptable in response to changing patient and healthcare providers’ needs
Professional telephone etiquette
Basic computer knowledge
Ability to multitask effectively
Must maintain honesty and integrity and take responsibility for performance
Ability to adapt to change, innovate, take initiative, pursue goals persistently, and remain service oriented
Regularly talk or hear; frequently sit for long periods, type, handle or feel, and reach with hands and arms
Prefer candidates who can type at least 35 words per minute with 97% accuracy
Flexibility to travel as needed is preferred
Successful completion of a background check and, depending on the position, a drug screen

Benefits

Comp & perks

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
Paid Time Off (PTO) and Sick Leave
Nine paid holidays plus two floating holidays
Opportunities for advancement and personal and professional growth
Challenging, stimulating work environment encouraging new ideas
Inclusive workplace and mission-driven culture
Background check and, depending on the position, drug screen required as a condition of employment