Patient Engagement Specialist

Valeris

. Build and maintain trusted relationships with patients through proactive communication and timely, accurate services .

Posted 11/9/2026full-timeRemote • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient relationship management, effective communication, and compliance with healthcare regulations. Proficient in handling inquiries, educating patients on benefits, and coordinating care to support adherence to treatment plans.

Highest-signal resume keywords

Patient Relationship ManagementHealthcare ComplianceMotivational InterviewingBilingual CommunicationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits InvestigationPrior Authorization ManagementPatient EducationCase ManagementDocumentation in Lynk SystemReimbursement KnowledgeTyping Skills (35 WPM, 97% Accuracy)Triage SkillsFinancial Assistance KnowledgeProduct Complaint Reporting

Soft Skills

EmpathyTrustworthinessCommunication SkillsInterpersonal SkillsAdaptability

Tools & Technologies

Lynk SystemPatient Assistance ProgramsPharmaCord Pharmacy Coordination

Industry Keywords

Healthcare LawsCare CoordinationPatient Support ServicesInsurance BenefitsAdverse Event Reporting

About the role

Key responsibilities & impact

Build and maintain trusted relationships with patients through proactive communication and timely, accurate services
Ensure interactions and relationship management comply with healthcare laws and regulations
Conduct program welcome calls and explain available services and resources
Use motivational interviewing to involve patients in healthcare goal setting
Perform post-Benefits Investigation calls and explain coverage options
Handle client and patient inquiries, including complex reimbursement and billing information
Handle inbound calls using program-approved FAQs and de-escalate challenging situations
Triage patients to appropriate internal or external resources
Document patient enrollment and all activities in the Lynk system
Educate patients about products, treatment, insurance benefits, out-of-pocket costs, financial assistance, and treatment support
Manage assigned cases and tasks to maintain service levels
Support patients in following prescribed therapy plans
Identify benefits and payer coverage through electronic and manual investigations
Communicate prior authorization, appeals, tier exceptions, and formulary exclusion requirements
Follow up with payers and healthcare providers regarding benefit coverage
Coordinate nurse follow-up for adherence services
Recommend peer support resources
Coordinate product shipments through patient assistance and bridge programs from the PharmaCord pharmacy
Manage prior authorization re-verification and patient assistance program re-enrollment
Report adverse events, product complaints, special situation reports, and medical inquiries according to SOPs and business rules

Requirements

What you’ll need

Bachelor's degree strongly preferred or equivalent experience required; completion of a high school diploma or GED is required
Customer service and healthcare industry experience strongly preferred
Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday required
Bi-lingual in English and Spanish or Chinese/Mandarin is a plus
Commitment to the mission of care coordination
Passionate, trustworthy, and empathetic when working with patients
Good communication and interpersonal skills and ability to speak concisely to patients
Flexible and adaptable in response to changing patient and healthcare providers’ needs
Professional telephone etiquette
Basic computer knowledge
Ability to multitask effectively
Prefer candidates who can type at least 35 words per minute with 97% accuracy
Flexibility to travel as needed is preferred
Must complete a background check and, depending on the position, a drug screen

Benefits

Comp & perks

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
Paid Time Off (PTO) and Sick Leave
Nine paid holidays plus two floating holidays
Opportunities for advancement and personal and professional growth
Challenging, stimulating work environment encouraging new ideas
Inclusive workplace and mission-driven culture
Background check and, depending on the position, drug screen as a condition of employment