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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient education, case management, and navigating insurance processes while providing support throughout treatment. Proficient in assessing barriers to therapy and managing diagnosis-related stress for patients.
Highest-signal resume keywords
Active RN LicensureNursing ExperienceCase ManagementPatient EducationTriage Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentTherapy NavigationAdverse Event ReportingTyping SkillsClinical Treatment Education
Soft Skills
CommunicationEmpathyFlexibility
Industry Keywords
Nurseline TriageCall Center Utilization ManagementCall Center Case ManagementClinical Trial NurseFinancial Assistance Resources
About the role
Key responsibilities & impact- Contact program patients and assess barriers to successful therapy initiation and completion
- Support each patient from program enrollment throughout treatment
- Identify therapy barriers and help patients understand and navigate them
- Educate patients about clinical treatments, prescribed therapy, treatment courses, benefits, known side effects, administration, and dosing
- Contact and work with insurance payers to determine coverage benefits and anticipated out-of-pocket costs
- Identify applicable financial assistance resources
- Help patients manage diagnosis-related stress
- Triage patients to support for non-program needs, including social and other intervention programs
- Report adverse events and product complaints according to SOPs and good manufacturer practices
- Complete corporate policy and procedure training on time
- Follow all SOPs consistently
- Perform additional assigned tasks and projects
Requirements
What you’ll need- Must have active RN licensure in current state of practice
- 2-3 years of nursing experience with relevant disease state experience preferred
- Nurseline triage, Call Center Utilization Management, or Call Center Case Management is a plus
- Case management or Clinical Trial Nurse experience is a plus
- Bachelor's degree preferred
- Must meet all work-from-home criteria; remote eligibility is based on business need
- Ability to type at least 35 words per minute with 97% accuracy preferred
- Flexibility to travel as needed preferred
- Successful completion of a background check and, depending on the position, a drug screen
Benefits
Comp & perks- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement and personal and professional growth
- Challenging, stimulating work environment that encourages new ideas
- Inclusive workplace and mission-driven culture
- Minimal travel flexibility preferred
