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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient education, care coordination, and psychosocial support within a telephonic setting, while effectively navigating insurance coverage and reimbursement processes. Proficient in utilizing digital CRM systems to manage patient accounts and maintain accurate records.
Highest-signal resume keywords
Nursing LicensePatient EducationTelephonic ExperienceDigital CRM ProficiencyNephrology Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication EducationDisease-State EducationClinical FeedbackFinancial Assistance CoordinationAdverse Event ReportingMedical Billing KnowledgeHealthcare ReimbursementAttention to DetailTyping Speed (35 WPM)Multitasking
Soft Skills
Empathetic ListeningClear CommunicationCustomer Service SkillsRapport BuildingAdaptability
Tools & Technologies
Microsoft ProductsDigital CRM
Certifications & Qualifications
AD or Bachelor’s Degree in NursingValid Nursing License
Industry Keywords
Patient JourneyCare CoordinationInsurance CoverageReimbursement ChallengesHealthcare BillingNephrology
About the role
Key responsibilities & impact- Facilitate successful patient journeys to and while on therapy through care coordination, education, and psychosocial support
- Provide medication and disease-state education
- Provide clinical feedback to enhance patient support programs
- Educate and support patients, caregivers, and healthcare providers regarding assigned therapeutic areas
- Establish relationships and maintain rapport in a 100% telephonic setting
- Counsel patients on product use, dosing, administration, devices, insurance coverage, and reimbursement challenges
- Evaluate and contribute to development of program resources
- Coordinate financial assistance options for patients with financial need
- Follow program guidelines and escalate complex cases
- Receive and make calls regarding disease states, products, patient needs, insurance coverage, and financial support
- Maintain and navigate patient account records in a digital CRM
- Support healthcare provider offices with prescription questions and challenges
- Report and document adverse events and product/safety complaints according to SOPs
- Participate in customer meetings, training sessions, orientation meetings, and competency evaluations
- Advocate for patients and providers regarding insurance coverage, medical billing, reimbursement, and access to complex pharmaceuticals
- Participate in shared on-call, after-hours nurse service
- Meet training deadlines and follow corporate policies and SOPs
- Perform additional assigned tasks or projects
Requirements
What you’ll need- AD or Bachelor’s Degree in Nursing (BSN, RN)
- Valid nursing license in one or more states
- Four or more years of nursing experience
- Two or more years of nephrology experience preferred
- Prior telephonic experience a plus
- Knowledge of medical insurance terminology, reimbursement, healthcare billing, physician offices, health insurance processing, or related reimbursement experience a plus
- Clear and effective oral and written communication; may be asked to submit a written test sample
- Proficient with Microsoft products
- Experience and comfort with a digital CRM required
- Attention to detail and follow-through in communication with patients and providers
- Empathetic listening skills
- Ability to work in a fast-paced environment, multitask, and pivot with ease
- Strong customer service experience and skills
- Must be eligible to obtain licensure in all 50 states
- Prefer candidates who can type at least 35 words per minute with 97% accuracy
- Successful completion of a background check and, depending on the position, a drug screen
Benefits
Comp & perks- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement and personal and professional growth
- Challenging, stimulating work environment encouraging new ideas
- Inclusive, mission-driven culture
- Minimal travel flexibility preferred