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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient education, care coordination, and telephonic support, with a strong focus on medication management and insurance navigation. Proficient in utilizing digital CRM systems and Microsoft products to enhance patient and provider interactions.
Highest-signal resume keywords
Nursing LicensePatient EducationTelephonic SupportDigital CRM ExperienceMedical Insurance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient CounselingMedication EducationHealthcare BillingInsurance ReimbursementClinical FeedbackProgram DevelopmentAdverse Event ReportingTyping ProficiencyAttention to DetailMultitasking
Soft Skills
Empathetic ListeningEffective CommunicationCustomer ServiceRelationship BuildingAdaptability
Tools & Technologies
Microsoft ExcelMicrosoft ProductsAdobeDigital CRM
Certifications & Qualifications
AD or Bachelor’s Degree in NursingValid Nursing License
Industry Keywords
Patient Support ProgramsHealthcare ProvidersFinancial AssistanceSOP ComplianceTelehealth
About the role
Key responsibilities & impact- Facilitate successful patient journeys to and while on therapy through care coordination, education, and psychosocial support
- Provide medication and disease-state education
- Provide clinical feedback to enhance the clinical portion of patient support programs
- Provide education and support to patients, caregivers, and healthcare providers regarding assigned therapeutic areas
- Establish relationships, develop trust, and maintain rapport in a 100% telephonic setting
- Counsel and educate patients on product use, dosing and administration, device use, insurance coverage, and reimbursement challenges in telephonic or virtual settings
- Evaluate and contribute to development of program resources
- Coordinate and secure financial assistance options for patients with financial need
- Follow program guidelines and escalate complex cases according to policy and procedures
- Receive and make calls regarding disease states, products, patient needs, insurance coverage, and financial support
- Maintain and navigate patient account records in a digital CRM
- Support healthcare provider offices with prescription questions, concerns, or challenges
- Report and document adverse events and product/safety complaints according to program SOPs
- Participate in program-specific customer meetings, training sessions, and orientation meetings
- Demonstrate clinical and program competency on written, evaluated tests
- Advocate for patients and healthcare providers regarding insurance coverage, medical billing, reimbursement, and access to complex pharmaceuticals
- Follow corporate policies, procedures, SOPs, and training deadlines
- Perform additional assigned tasks and projects
Requirements
What you’ll need- AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states
- Four or more years of nursing experience; prior telephonic experience a plus
- Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus
- Clear and effective oral and written communication; may be asked to submit a written test sample
- Proficiency with Microsoft products, including Excel and Adobe
- Experience and comfort with a digital CRM required
- Attention to detail and follow-through in communication with patients and providers
- Empathetic listening skills
- Ability to work in a fast-paced environment, multitask, and pivot with ease
- Strong customer service experience and skills
- Must be eligible to obtain licensure in all 50 states
- Ability to type at least 35 words per minute with 97% accuracy preferred
- Successful completion of a background check and, depending on the position, a drug screen
Benefits
Comp & perks- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement and personal and professional growth
- Challenging, stimulating work environment that encourages new ideas
- Inclusive workplace and mission-driven culture
- Minimal travel flexibility preferred