Patient Support Nurse

Valeris

. Facilitate successful patient journeys to and while on therapy through care coordination, education, and psychosocial support .

Posted 10/30/2026full-timeRemote • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient education, care coordination, and psychosocial support while effectively navigating insurance coverage and reimbursement processes. Proficient in maintaining accurate records and utilizing digital CRM systems to enhance patient journeys and support healthcare providers.

Highest-signal resume keywords

Nursing LicensePatient EducationTelephonic CommunicationDigital CRM ExperienceMedical Insurance Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient CounselingMedication EducationClinical FeedbackActivity Record MaintenanceFinancial Assistance CoordinationAdverse Event ReportingHealthcare Billing KnowledgeTyping Speed (35 WPM)Microsoft Excel ProficiencyAdobe Proficiency

Soft Skills

Empathetic ListeningAttention to DetailEffective CommunicationCustomer Service SkillsMultitasking Ability

Certifications & Qualifications

AD or Bachelor’s Degree in NursingValid Nursing License

Industry Keywords

Patient Support ProgramsInsurance CoverageReimbursement ChallengesHealthcare Provider SupportTelephonic Setting

About the role

Key responsibilities & impact

Facilitate successful patient journeys to and while on therapy through care coordination, education, and psychosocial support
Provide medication and disease-state education
Provide clinical feedback to enhance the clinical portion of patient support programs
Follow corporate policies, procedures, and SOPs
Provide education and support to patients, caregivers, and healthcare providers regarding assigned therapeutic areas
Maintain accurate activity records according to program setup
Establish relationships, build trust, and maintain rapport in a 100% telephonic setting
Counsel and educate patients about product use, dosing, administration, devices, insurance coverage, and reimbursement challenges in telephonic or virtual settings
Evaluate and contribute to development of program resources
Coordinate and secure financial assistance options for patients with financial need
Follow program guidelines and escalate complex cases
Receive and make calls regarding disease states, products, patient needs, insurance coverage, and financial support
Maintain and navigate patient account records in a digital CRM
Support healthcare provider offices with prescription questions and challenges
Report and document adverse events and product/safety complaints
Participate in customer meetings, training sessions, and orientation meetings
Demonstrate clinical and program competency through written, evaluated tests
Advocate for patients and healthcare providers regarding insurance coverage, medical billing, reimbursement, and access to complex pharmaceuticals
Perform additional related duties or projects as assigned

Requirements

What you’ll need

AD or Bachelor’s Degree in Nursing (BSN, RN)
Valid nursing license in one or more states
Four or more years of nursing experience
Prior telephonic experience a plus
Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus
Clear and effective oral and written communication; may be asked to submit a written test sample
Proficiency with Microsoft products, including Excel and Adobe
Experience and comfort with a digital CRM required
Attention to detail and follow-through in communication with patients and providers
Empathetic listening skills
Ability to work in a fast-paced environment, multitask, and pivot with ease
Strong customer service experience and skills
Must be eligible to obtain licensure in all 50 states
Ability to type at least 35 words per minute with 97% accuracy preferred
Successful completion of a background check and, depending on the position, a drug screen

Benefits

Comp & perks

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
Paid Time Off (PTO) and Sick Leave
Nine paid holidays plus two floating holidays
Opportunities for advancement and personal and professional growth
Challenging, stimulating work environment that encourages new ideas
Inclusive workplace and mission-driven culture
Minimal travel flexibility preferred