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Valeris

Patient Support Nurse

Valeris

. Contact program patients and assess barriers to successful therapy initiation and completion .

Posted 10/12/2026full-timeRemote • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient education, clinical treatment navigation, and case management, with a strong focus on overcoming therapy barriers and providing emotional support. Holds active RN licensure and possesses relevant nursing experience, particularly in triage and call center environments.

Highest-signal resume keywords
Active RN LicensurePatient EducationCase ManagementNurseline TriageClinical Trial Nurse Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Patient AssessmentTherapy NavigationDosing EducationAdverse Event ReportingTyping Proficiency
Soft Skills
EmpathyCommunicationProblem-Solving
Industry Keywords
Disease State ExperienceCall Center Utilization ManagementRemote Work EligibilitySOP Compliance

About the role

Key responsibilities & impact
  • Contact program patients and assess barriers to successful therapy initiation and completion
  • Serve as a consistent resource throughout program services
  • Identify therapy barriers and help patients understand and navigate them
  • Educate patients about clinical treatments, prescribed therapy, treatment courses, benefits, and known side effects
  • Educate patients on proper administration and dosing
  • Contact and work with patient insurance payers to determine coverage, out-of-pocket costs, and financial assistance resources
  • Provide support to help patients manage diagnosis-related stress
  • Empower patients in their personal care process
  • Triage patients to support for non-program needs, including social or other intervention programs
  • Report adverse events and product complaints according to SOPs and manufacturer practices
  • Meet training deadlines and follow corporate policies and SOPs
  • Perform additional assigned tasks or projects

Requirements

What you’ll need
  • Active RN licensure in current state of practice required
  • 2–3 years of nursing experience; relevant disease state experience preferred
  • Nurseline triage, Call Center Utilization Management, or Call Center Case Management experience a plus
  • Case management or Clinical Trial Nurse experience a plus
  • Bachelor's degree preferred
  • Remote work eligibility subject to all work-from-home criteria and business need
  • Ability to type at least 35 words per minute with 97% accuracy preferred
  • Successful completion of a background check and, depending on the position, a drug screen
  • Ability to talk, hear, sit for long periods, type, handle or feel, and reach with hands and arms

Benefits

Comp & perks
  • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
  • Telehealth and Employee Assistance Program (EAP) services
  • Company match on Health Savings Account contributions
  • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
  • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
  • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
  • Paid Time Off (PTO) and Sick Leave
  • Nine paid holidays plus two floating holidays
  • Opportunities for advancement and personal and professional growth
  • Challenging, stimulating work environment that encourages new ideas
  • Inclusive workplace and mission-driven culture
  • Minimal travel flexibility preferred