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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient education, clinical treatment navigation, and case management, with a strong focus on overcoming therapy barriers and providing emotional support. Holds active RN licensure and possesses relevant nursing experience, particularly in triage and call center environments.
Highest-signal resume keywords
Active RN LicensurePatient EducationCase ManagementNurseline TriageClinical Trial Nurse Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentTherapy NavigationDosing EducationAdverse Event ReportingTyping Proficiency
Soft Skills
EmpathyCommunicationProblem-Solving
Industry Keywords
Disease State ExperienceCall Center Utilization ManagementRemote Work EligibilitySOP Compliance
About the role
Key responsibilities & impact- Contact program patients and assess barriers to successful therapy initiation and completion
- Serve as a consistent resource throughout program services
- Identify therapy barriers and help patients understand and navigate them
- Educate patients about clinical treatments, prescribed therapy, treatment courses, benefits, and known side effects
- Educate patients on proper administration and dosing
- Contact and work with patient insurance payers to determine coverage, out-of-pocket costs, and financial assistance resources
- Provide support to help patients manage diagnosis-related stress
- Empower patients in their personal care process
- Triage patients to support for non-program needs, including social or other intervention programs
- Report adverse events and product complaints according to SOPs and manufacturer practices
- Meet training deadlines and follow corporate policies and SOPs
- Perform additional assigned tasks or projects
Requirements
What you’ll need- Active RN licensure in current state of practice required
- 2–3 years of nursing experience; relevant disease state experience preferred
- Nurseline triage, Call Center Utilization Management, or Call Center Case Management experience a plus
- Case management or Clinical Trial Nurse experience a plus
- Bachelor's degree preferred
- Remote work eligibility subject to all work-from-home criteria and business need
- Ability to type at least 35 words per minute with 97% accuracy preferred
- Successful completion of a background check and, depending on the position, a drug screen
- Ability to talk, hear, sit for long periods, type, handle or feel, and reach with hands and arms
Benefits
Comp & perks- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement and personal and professional growth
- Challenging, stimulating work environment that encourages new ideas
- Inclusive workplace and mission-driven culture
- Minimal travel flexibility preferred
