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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and program management capabilities, with a focus on customer service excellence, financial management, and team development. Proficient in data analysis and operational strategy to drive client satisfaction and business growth.
Highest-signal resume keywords
Program Management SkillsLeadership ExperienceFinancial Management SkillsData Analysis SkillsExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementFinancial ManagementData AnalysisBudget DevelopmentInvoicingAccounts ReceivableMicrosoft OfficeVisioDetail-OrientedMultitasking
Soft Skills
LeadershipInterpersonal SkillsOrganizational SkillsCoachingMentoring
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Customer ServiceClient RetentionOperational ExcellenceContract RenewalsSOPs
About the role
Key responsibilities & impact- Lead, develop, and train a team of program managers in delivering exceptional customer service
- Use Valeris’ leadership competencies to drive team success
- Teach, coach, and mentor program managers upon hire and on an ongoing basis
- Conduct regular one-on-one meetings with direct reports
- Serve as a senior Valeris resource for assigned customers
- Act as the first point of escalation for customer issues and inform the VP, Client Services
- Resolve internal issues and conflicts at the lowest possible level
- Review scoping requests, pricing, and statements of work for accuracy
- Drive contract renewals before program expiration dates
- Review significant client deliverables before customer delivery
- Oversee program scope, budgets, spend, amendments, and change orders
- Partner with program managers and sales to expand business and identify upsell opportunities
- Drive account strategy, customer retention, and operational excellence
- Gauge client satisfaction with assigned program managers and programs
- Develop best practices, routines, and tools for program management
- Build operational relationships with other Valeris departments
- Ensure adherence to training deadlines, corporate policies, and SOPs
- Conduct miscellaneous tasks or projects as assigned
Requirements
What you’ll need- Bachelor’s degree or higher
- 7+ years of related professional experience, including leading Individual Contributors
- Advanced skills in Microsoft Office and Visio
- Financial management skills, including invoicing, accounts receivable, and budget development/tracking
- Strong data analysis and analytical background
- Demonstrated leadership and personnel management experience
- Program management skills and experience
- Highly organized and detail-oriented
- Ability to multitask and prioritize client issues
- Excellent verbal, written communication, and interpersonal skills
- Strong business acumen
- Ability to type at least 35 words per minute with 97% accuracy preferred
- Flexibility to travel as needed preferred
- Successful completion of a background check and, depending on the position, a drug screen
Benefits
Comp & perks- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement and personal and professional growth
- Challenging, stimulating work environment that encourages new ideas
- Inclusive workplace and mission-driven culture
- Minimal travel flexibility preferred