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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic and operational leadership in managing HUB and affordability programs, with a strong focus on client management, regulatory compliance, and performance optimization. Proven ability to mentor teams, drive process improvements, and maintain a patient-centric approach while achieving financial objectives.
Highest-signal resume keywords
Operational LeadershipClient ManagementRegulatory CompliancePerformance ManagementTeam Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program Performance AnalysisBudget ManagementWorkforce PlanningProcess OptimizationMarket AccessPatient ServicesReimbursement SupportHub OperationsForecastingOperational Risk Management
Soft Skills
Exceptional CommunicationRelationship BuildingInfluencing SkillsProblem-SolvingMentoring
Tools & Technologies
Technology-Enabled SolutionsOperational Readiness ToolsPerformance Metrics SystemsClient Presentation SoftwareRFP Management Tools
Industry Keywords
Healthcare IndustrySpecialty PharmacyHIPAA ComplianceFDA RegulationsPatient Affordability
About the role
Key responsibilities & impact- Provide strategic and operational leadership for a portfolio of HUB and affordability programs
- Lead, mentor, and develop Program Managers, Supervisors, Care/Case Managers, and other operational personnel
- Manage workforce planning, recruitment, onboarding, performance management, training, and succession planning
- Ensure achievement of client SLAs, KPIs, quality standards, regulatory requirements, and financial objectives
- Oversee day-to-day operations, program performance, operational risks, process improvements, and efficiencies
- Serve as the primary escalation point for operational, client, and patient-related issues
- Build client relationships through business reviews and governance meetings
- Provide executive-level program updates and manage client escalations and concerns
- Analyze program performance metrics and implement corrective actions and continuous improvement initiatives
- Oversee budgets, staffing models, forecasting, resource allocation, and planning
- Partner with technology, finance, quality, compliance, pharmacy, and patient services teams on enhancements, launches, and operational readiness
- Ensure compliance with HIPAA, FDA, privacy, regulatory, and manufacturer-specific requirements
- Support business development through client presentations, RFP responses, and implementation planning
- Drive process optimization, automation, technology-enabled solutions, and operational excellence
- Maintain a patient-centric approach while balancing client objectives, efficiency, and financial performance
Requirements
What you’ll need- BA/BS degree preferred
- 8-10 years of experience required working at a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including previous management experience
- Extensive experience in patient services, market access, reimbursement support, hub operations, or specialty pharmacy environments
- Strong client management, operational leadership, and strategic planning capabilities
- Advanced problem-solving skills and ability to work cross-functionally
- Ability to manage direct and indirect reports
- Proven ability to coach, mentor, and delegate in a team environment
- Exceptional verbal and written communication and presentation skills
- Ability to build strong relationships across the organization and with senior leadership
- Excellent interpersonal and influencing skills, including without explicit authority
- Thorough understanding of business operations and processes
- Ability to type at least 35 words per minute with 97% accuracy preferred
- Flexibility to travel as needed preferred
- Must successfully complete a background check and, depending on the position, a drug screen
Benefits
Comp & perks- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement supporting personal and professional growth
- Challenging, stimulating work environment encouraging new ideas
- Inclusive workplace and mission-driven culture
- Background check and, depending on the position, drug screen in accordance with company standards