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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing pharmaceutical programs, client relationships, and team performance while ensuring adherence to SOPs and delivering insightful reports. Proficient in analytical problem-solving and effective communication to drive program success.
Highest-signal resume keywords
Pharmaceutical Program ManagementTeam LeadershipClient Relationship ManagementPerformance Metrics ReportingCRM Software Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementData AnalysisUser Acceptance TestingMicrosoft OfficeTyping Skills
Soft Skills
Verbal CommunicationWritten CommunicationProblem-SolvingInterpersonal Skills
Tools & Technologies
CRM Software
Industry Keywords
ReimbursementPharmaceutical MarketingPatient ServicesHUB MetricsSOPs
About the role
Key responsibilities & impact- Serve as the primary client contact for pharmaceutical program(s)
- Manage programs according to scope of work, procedures, and contracted budget
- Manage client relationships and build rapport
- Manage day-to-day program operations and supervise assigned staff
- Drive team and team-member performance responsibilities
- Monitor and report program statistics and performance metrics
- Escalate issues that jeopardize contracted standards
- Prioritize and manage personal and team schedules
- Work cross-functionally with internal stakeholders
- Contribute to client reports and other deliverables
- Present program data, information, and insights to internal and external customers
- Participate in process and performance improvement initiatives
- Mobilize stakeholders for program design, improvements, and changes
- Attend related meetings and conferences as required
- Participate in interviewing, employee evaluation, and training
- Provide verbal and written performance feedback
- Complete training deadlines for policies governing confidential data
- Ensure consistent adherence to SOPs
- Assist with requirements identification, specifications development, and User Acceptance Testing
- Perform additional assigned tasks or projects
- Report to the Market Access Program Director within HUB Services
Requirements
What you’ll need- Bachelor’s degree in relevant discipline or equivalent work experience
- 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services
- Experience managing a team of Case Managers, Patient Service Representatives, or similar role
- Experience reporting on HUB metrics and communicating trends to clients
- Demonstrated successful leadership experience
- Excellent PC skills, including Microsoft Office and Internet experience
- Excellent verbal and written communication and presentation skills
- Strong analytical and problem-solving skills
- Strong technical aptitude and experience working in various CRM software platforms
- Ability to type at least 35 words per minute with 97% accuracy preferred
- Successful completion of a background check and, depending on the position, a drug screen
- Flexibility to travel as needed preferred
Benefits
Comp & perks- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement and personal and professional growth
- Challenging, stimulating work environment that encourages new ideas
- Inclusive workplace and mission-driven culture
- Limited travel flexibility