FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading patient support services and HUB operations, with a strong focus on patient affordability programs, compliance, and operational strategy. Proven ability to manage client relationships and drive performance metrics while fostering a culture of accountability and continuous improvement.
Highest-signal resume keywords
Patient Support Services LeadershipHUB Operations ManagementClient Relationship ManagementCompliance Knowledge (HIPAA, FDA, OIG)Financial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Strategy DevelopmentProgram Design and ImplementationPerformance Metrics MonitoringData Insights UtilizationBudget Management
Soft Skills
LeadershipCollaborationService ExcellenceInnovationFlexibility
Tools & Technologies
Digital Engagement SolutionsPatient Insights ToolsAnalytics Platforms
Industry Keywords
Patient Affordability ProgramsReimbursement ModelsPharmaceutical CommercializationThird-Party HUB ServicesSpecialty Pharmacy
About the role
Key responsibilities & impact- Provide executive leadership and operational oversight for HUB programs and patient affordability programs delivered for biopharma clients
- Design and scale patient access and affordability solutions to improve outcomes, reimbursement processes, and patient and provider experience
- Oversee program teams spanning HUB, copay, and other patient affordability services across therapeutic areas and clients
- Define and execute operational strategy across copay programs, patient affordability solutions, and patient support services
- Serve as senior strategic partner to clients and align program design, brand strategy, and operational delivery
- Identify opportunities involving technology integration, digital engagement, and patient insights
- Collaborate with Business Development and Program Implementation teams on client onboarding, RFP responses, and program launches
- Lead HUB operations, including benefits verification, prior authorization, financial assistance, copay assistance, patient onboarding, adherence programs, and nursing/clinical support as applicable
- Establish and monitor performance metrics, client SLAs, KPIs, and quality standards
- Drive continuous improvement to increase efficiency, scalability, and patient satisfaction
- Oversee design, implementation, and management of copay and patient affordability programs while ensuring compliance
- Partner with Technology and Analytics teams to use data insights for decision-making and performance optimization
- Lead senior directors and program managers responsible for daily operations and client program execution
- Build leadership pipeline and culture of accountability, collaboration, and high performance
- Oversee workforce planning, training, and talent development
- Ensure adherence to client requirements, industry regulations, and company compliance policies
- Partner with Quality and Compliance teams on auditing, monitoring, and corrective actions
- Manage operational budgets, staffing models, and resource allocation
- Partner with Finance on program costs, margins, and scalability opportunities
- Support strategic pricing and contract renewal discussions
- Follow company values, training deadlines, SOPs, and perform additional assigned projects
Requirements
What you’ll need- Bachelor’s degree in Healthcare Administration, Business, or related field required
- MBA, MHA, or related advanced degree preferred
- 10+ years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services
- Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment
- Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process
- Demonstrated experience managing client relationships at the executive level
- Strong leadership, financial acumen, and operational management skills
- Commitment to service excellence, innovation, and compliance integrity
- Compliance knowledge involving HIPAA, FDA, OIG, and manufacturer guidelines
- Prefer candidates who can type at least 35 words per minute with 97% accuracy
- Flexibility to travel up to 30% for QBRs, client meetings, or other onsite meetings as needed
- Successful completion of a background check and, depending on the position, a drug screen
Benefits
Comp & perks- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement and personal and professional growth
- Challenging, stimulating work environment encouraging new ideas
- Inclusive workplace and mission-driven culture
- Background check and, depending on the position, drug screen contingent on employment offer