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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading patient support services and HUB operations, with a strong focus on program design, compliance, and client relationship management. Proven ability to drive operational efficiency and scalability while ensuring adherence to industry regulations and performance metrics.
Highest-signal resume keywords
Patient Support Services LeadershipHUB Operations ManagementClient Relationship ManagementRegulatory Compliance ExpertiseFinancial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program DesignOperational DeliveryPerformance Metrics MonitoringBenefits VerificationPrior AuthorizationFinancial AssistancePatient OnboardingAdherence ProgramsData Insights UtilizationBudget Management
Soft Skills
LeadershipCollaborationService ExcellenceInnovationAccountability
Certifications & Qualifications
Bachelor's Degree in Healthcare AdministrationMBA or MHA Preferred
Industry Keywords
Patient Affordability ProgramsPharmaceutical CommercializationReimbursement ModelsThird-Party HUBCompliance IntegrityHIPAAFDAOIGQuality AssuranceTalent Development
About the role
Key responsibilities & impact- Define and execute the strategic vision for copay programs, patient affordability solutions, and patient support services across multiple biopharma partnerships
- Serve as a senior strategic partner to clients, aligning program design, brand strategy, and operational delivery
- Identify opportunities to expand service offerings through technology integration, digital engagement, and patient insights
- Collaborate with Business Development and Program Implementation teams on client onboarding, RFP responses, and program launches
- Lead HUB operations and patient affordability programs, including benefits verification, prior authorization, financial assistance, copay assistance, patient onboarding, adherence programs, and nursing/clinical support
- Establish and monitor performance metrics, client SLAs, KPIs, and quality standards
- Drive continuous improvement to increase efficiency, scalability, and patient satisfaction
- Oversee design, implementation, and management of copay assistance and patient affordability programs in compliance with applicable rules and regulations
- Partner with Technology and Analytics teams to use data insights for decision-making and performance optimization
- Lead senior directors and program managers responsible for HUB, copay, patient affordability operations, and client program execution
- Build leadership pipeline and culture of accountability, collaboration, and high performance
- Oversee workforce planning, training, and talent development
- Ensure compliance with client requirements, industry regulations, HIPAA, FDA, OIG, and manufacturer guidelines
- Partner with Quality and Compliance teams on auditing, monitoring, and corrective actions
- Manage operational budgets, staffing models, resource allocation, profitability, and efficiency
- Partner with Finance on program costs, margins, and scalability
- Support strategic pricing and contract renewal discussions
- Ensure training deadlines and SOP adherence
- Perform additional assigned tasks and projects
Requirements
What you’ll need- Bachelor's degree in Healthcare Administration, Business, or related field required
- MBA, MHA, or related advanced degree preferred
- 10+ years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services
- Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment
- Deep understanding of patient access, reimbursement models, and pharmaceutical commercialization
- Demonstrated experience managing executive-level client relationships
- Strong leadership, financial acumen, and operational management skills
- Commitment to service excellence, innovation, and compliance integrity
- Ability to type at least 35 words per minute with 97% accuracy preferred
- Flexibility to travel as needed preferred
- Successful completion of a background check and, depending on the position, a drug screen
Benefits
Comp & perks- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement and personal and professional growth
- Challenging, stimulating work environment encouraging new ideas
- Inclusive workplace and mission-driven culture
- Minimal travel flexibility preferred