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Order Processor, Bilingual (Eng/Span)
Valet Living. Accurately create and process service work orders in the system .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on client relationship management, effective communication, and issue resolution. Proficient in order processing and maintaining accurate client records while collaborating with cross-functional teams.
Highest-signal resume keywords
Order Processing ExperienceCustomer Service SkillsBilingual Proficiency (English/Spanish)Microsoft Office Suite ProficiencySalesforce Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingClient Record ManagementDatabase UpdatingFollow-Up CallsDigital Surveys
Soft Skills
EmpathyMultitaskingProfessional DemeanorAdaptabilityCommunication
Tools & Technologies
Microsoft Office SuiteSalesforce
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
Customer SatisfactionClient RelationshipsService DeliveryCross-Functional TeamsHospitality/Concierge Experience
About the role
Key responsibilities & impact- Accurately create and process service work orders in the system
- Serve as the first point of contact for client inquiries via phone, email, and text
- Resolve client and resident issues or escalate as needed
- Build and maintain strong client relationships
- Provide timely updates and proactive communication
- Coordinate with branch operations teams on scheduling changes, order updates, and service delivery
- Maintain accurate client records and update databases
- Document all client interactions thoroughly
- Conduct follow-up calls and digital surveys
- Identify opportunities for improving customer satisfaction
- Assist with account setup
- Manage client property information
- Ensure smooth communication across teams
Requirements
What you’ll need- 2+ years of order processing, customer service, or call center experience
- Hospitality/concierge or executive assistant background is a plus
- High school diploma or GED required
- Additional coursework or degree preferred
- English/Spanish bilingual proficiency required
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
- Salesforce experience highly preferred
- Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism
- Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment
- Professional demeanor and ability to adapt quickly
- Ability to work with minimal supervision
- Comfortable working with cross-functional teams
- Must reside in Nevada or Arizona at the time of hire
- Must be able to work Pacific/Mountain Time hours
Benefits
Comp & perks- Medical, dental, and vision coverage for you & your family
- HSA with employer contributions
- Flexible Spending Accounts
- 401k with company match
- Life and disability insurance
- AD&D
- Business travel coverage
- Up to 15 PTO days annually
- 10 paid holidays
- 1 floating holiday
- 1 volunteer day
- Tuition reimbursement up to $5,250 per year
- Access to online education center
- Referral bonuses
- Pet insurance
- Associate assistance programs
- Discount programs
- Rewards and recognition
- Free access to Torch Fitness virtual programs
- Promotion from within
- Remote work environment