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Legal Intake Virtual Assistant – Phone & Call Handling
Valgorithm. Answer inbound calls from potential clients with warmth, patience, and professionalism .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills, both verbal and written, with a focus on empathy and professionalism in client interactions. Proficient in handling sensitive information and maintaining confidentiality while following structured processes in a remote work environment.
Highest-signal resume keywords
Client-Facing ExperienceLegal Intake ExperienceExcellent English CommunicationAttention to DetailVoIP Phone System Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Legal IntakeCase SummarizationForm CompletionCritical ThinkingTime TrackingReport WritingEscalation ProceduresProcess Improvement
Soft Skills
EmpathyPatienceProfessional PresenceListening ComprehensionSelf-Direction
Tools & Technologies
VoIP Phone SystemsWeb-Based FormsEmailSlackTime-Tracking Tools
Industry Keywords
Legal SettingConfidentialityClient SupportCall CenterRemote Work
Tech Stack
Tools & technologiesMacOSVoIP
About the role
Key responsibilities & impact- Answer inbound calls from potential clients with warmth, patience, and professionalism
- Listen to callers’ stories without giving legal advice and make them feel heard and respected
- Complete intake forms accurately and in detail according to firm guidelines
- Write clear, well-organized summaries of callers’ situations for the legal team
- Handle follow-up calls from existing leads and assigned outbound calls
- Flag urgent or unusual cases to the legal team promptly
- Communicate with attorneys, legal staff, and the Valgorithm team
- Support light administrative tasks when call volume is low
- Follow internal policies and SOPs, including attendance, time tracking, and daily reporting
- Join internal team meetings, updates, and feedback sessions
- Raise process gaps or improvement ideas
- Collaborate with the CEO and VA Manager to improve service quality
- Complete onboarding and intake-process training
- Shadow experienced intake VAs and begin supervised call handling
- Progress to independent inbound intake calls and follow-up calls
- Submit accurate daily reports and escalate incomplete or urgent leads
- Own the intake phone line during the assigned shift
- Support outbound calls and identify intake-process improvements
Requirements
What you’ll need- Excellent English, both spoken and listening comprehension; ability to understand callers with different accents, speaking speeds, and emotional states, and express yourself clearly and naturally
- 1+ years of experience in a phone-based, client-facing role (legal intake, call center, customer support, or similar)
- Experience in a legal setting (legal assistant, paralegal, or legal intake) is preferred
- Strong empathy and patience
- Calm, professional presence on the phone, including with callers who are upset or confused
- Strong critical thinking and ability to know when to escalate
- High attention to detail; ability to listen, type, and fill out forms accurately at the same time
- Clear, organized writing skills for case summaries and daily reports
- Comfortable with VoIP phone systems, web-based forms, email, Slack, and time-tracking tools
- Ability to maintain strict confidentiality and handle sensitive personal and legal information with discretion
- Reliable and self-directed; able to follow structured processes independently in a remote setting
- Personal dedicated computer with at least 8GB RAM, current security updates, and antivirus software
- Primary internet connection of at least 20 Mbps download and 10 Mbps upload
- Backup internet connection such as pocket wifi, prepaid modem, or mobile data plan
- Noise-canceling headset with a clear microphone
- Consistently quiet workspace free from background noise
- Licensed operating system: Windows 10 or higher, or macOS 10.15.5 or higher
- Availability during Eastern Time (EST) business hours
Benefits
Comp & perks- 100% remote, full-time position (160 hours/month)
- 8 paid non-working holidays per year + vacation days
- Full onboarding, training, and ongoing support from Valgorithm’s internal team
- Make a real difference by being the first voice people hear when they reach out for help
- Hands-on experience in the U.S. legal industry
- Work in a dynamic, fast-paced environment with room to grow and take on more responsibility