Junior Network Operations

Valiant Solutions

. Serve as the incident response manager for incoming tickets, owning triage, categorization, and routing to Tier 2 and Tier 3 engineers .

Posted 9/22/2026full-timeSilver Spring • Maryland • United StatesJunior💰 $82,809 - $87,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident response management, including ticket triage, escalation, and service level adherence. Proficient in network fundamentals and technical writing for documentation and knowledge sharing.

Highest-signal resume keywords

Incident Response ManagementServiceNow ITSMNetworking FundamentalsTechnical WritingAlarm Triage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket HandlingBasic Cisco IOS NavigationNetwork Service Requests ProcessingConnectivity VerificationInterface Status ChecksSwitch Port ResetsVLANsDNSDHCPTopology Diagrams Maintenance

Soft Skills

Written CommunicationVerbal CommunicationCollaboration

Tools & Technologies

ServiceNowSolarWindsMicrosoft OfficeCisco CatalystCisco NexusCisco FirepowerCisco ISEUbiquiti UniFiMeraki

Certifications & Qualifications

CompTIA Network+Cisco Certified Support Technician (CCST)CompTIA A+CCNA

Industry Keywords

Network Operations CenterIT Service ManagementIncident LifecycleService Level AgreementsGovernment Stakeholders

Tech Stack

Tools & technologies

DNSFirewallsiOSITSMServiceNow

About the role

Key responsibilities & impact

Serve as the incident response manager for incoming tickets, owning triage, categorization, and routing to Tier 2 and Tier 3 engineers
Perform first-tier diagnostics, including connectivity verification, interface status checks, and switch port resets
Monitor the enterprise monitoring platform for alarms and open tickets proactively when thresholds are crossed
Escalate against defined service levels so that Priority 1 incidents receive a response within 15 minutes
Track ticket aging and flag overage tickets before they breach a service level
Open, update, and close tickets in ServiceNow ITSM, capturing problem statements, actions taken, and resolutions
Process network service requests submitted through the service catalog
Provide status updates to requesters and government stakeholders throughout the incident lifecycle
Supply ticket metrics and service level performance data for weekly and monthly status reports
Write and maintain How-To articles for common troubleshooting steps
Keep topology diagrams and asset inventories current as devices are added, replaced, or retired
Support device inventory validation across Cisco Catalyst and Nexus switches, Cisco Firepower Threat Defense firewalls, Cisco ISE appliances, and Ubiquiti UniFi and Meraki switches
Assist senior engineers with monitoring configuration, dashboard upkeep, and change documentation

Requirements

What you’ll need

3 years of Network Operations Center or technical help desk experience
Bachelor's degree in Computer Science, Information Systems, Mathematics, Engineering, or a related field, per the GSA MAS Network Engineer I floor
In lieu of the Bachelor's degree, a high school diploma or GED plus two additional years of relevant experience, for 5 years in total
Experience working tickets in an IT service management platform
Networking fundamentals: the OSI model, IP addressing and subnetting, VLANs, DNS, and DHCP
Basic Cisco IOS command line navigation for interface status and port configuration
Ticket handling in ServiceNow or a comparable IT service management platform
Alarm triage in an enterprise monitoring tool such as SolarWinds
Clear technical writing for knowledge base articles and ticket documentation
Microsoft Office and collaboration tool proficiency
Technical school or trade certifications are highly preferred
Preferred certifications: CompTIA Network+, Cisco Certified Support Technician (CCST), CompTIA A+, CCNA
Written and verbal communication skills sufficient to explain network and security concepts to engineers and non-technical government stakeholders
Ability to brief senior government leadership on incident root cause, risk, and remediation
Clear technical writing for Methods of Procedure, topology diagrams, standard operating procedures, and monthly status report inputs
Ability to work as a contractor employee in a non-personal services environment, identifying as contractor staff in meetings, correspondence, and system records

Benefits

Comp & perks

Valiant pays 99% of the Medical, Dental, and Vision Coverage for Full-time Employees
Valiant contributes 25% towards Health Coverage for Family and Dependents
100% Paid Short Term Disability and Life Insurance Policy for Full-time Employees
100% Paid Certifications
401K Matching up to 4%
Paid Time Off
Paid Federal Holidays
Wellness & Fitness Program
Valiant University – Online Education and Training Portal
FSA programs for: Medical Costs, Dependent Care, Transit, and Parking
Referral Bonuses
Partial remote work