Network Operations

Valiant Solutions

. Provide Tier 1 through Tier 3 network operations support, from triage and connectivity checks to routing protocol troubleshooting, VLAN changes, and firewall rule analysis .

Posted 9/22/2026full-timeSeattle • Washington • United StatesMid-LevelSenior💰 $86,864 - $91,850 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network operations and data center management, with a strong focus on incident management, troubleshooting, and compliance with federal change control processes. Proficient in Cisco routing and switching, network monitoring, and technical documentation.

Highest-signal resume keywords

Cisco Routing And Switching OperationsIncident Management In ServiceNow ITSMNetwork Monitoring Using SolarWindsFirewall Rule Analysis On Cisco FirepowerPhysical Infrastructure Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Operations SupportRouting Protocol TroubleshootingVLAN ChangesQuality Of Service MarkingsCapacity Planning ReportsTopology Diagrams MaintenanceData Center Interconnect TuningMPLS Carrier ManagementIncident CommunicationsChange Control Board Procedures

Soft Skills

Written Communication SkillsVerbal Communication SkillsTechnical Writing

Tools & Technologies

ServiceNow ITSMSolarWindsCisco Firepower Threat DefenseData Center HardwareFiber And Copper Cabling

Certifications & Qualifications

CCNP EnterpriseCCNACompTIA Network+ITIL v4

Industry Keywords

Zero Trust ArchitectureNIST SP 800-207TIC 3.0IPv6 MandateNIST SP 800-53 Rev. 5HSPD-12Section 508 Accessibility Requirements

Tech Stack

Tools & technologies

CloudCyber SecurityITSMServiceNowSwitchingVoIP

About the role

Key responsibilities & impact

Provide Tier 1 through Tier 3 network operations support, from triage and connectivity checks to routing protocol troubleshooting, VLAN changes, and firewall rule analysis
Work a staggered West Coast shift extending enterprise coverage from 7:00 AM Eastern through 5:30 PM Pacific
Participate in the 24x7x365 on-call rotation and respond to Priority 1 incidents within 15 minutes
Prepare Methods of Procedure for every configuration change, including rollback plans and risk assessments, and carry them through the Change Control Board
Maintain topology diagrams, asset inventories, and knowledge base articles
Record activity in ServiceNow ITSM and report ticket status, overage tickets, and service level performance monthly
Monitor customer edge routers and terminating circuits for latency, jitter, packet loss, and availability
Open and manage trouble tickets with MPLS carriers and transport providers, escalate through vendor management chains, and schedule intrusive testing windows
Own incident and internal communications during circuit outages, providing hourly status updates until service restoration
Apply Quality of Service markings and policy on customer edge routers for mission data and VoIP traffic
Perform on-premise hardware work at the Seattle data center, including rack and stack, fiber and copper cabling, and hardware replacement with RMA processing
Support Data Center Interconnect tuning for storage replication and continuity of operations
Monitor rack power and cooling and alert facilities management to deviations
Produce quarterly capacity planning reports analyzing port density and bandwidth utilization and forecasting hardware procurement needs
Support failover testing of internet, DMZ, and cloud access paths with the security team

Requirements

What you’ll need

4 years of experience in network operations, data center management, or systems administration
Bachelor's degree in Information Technology, Network Engineering, Computer Science, or a related field
In lieu of the Bachelor's degree, an Associate's degree (or a high school diploma or GED) plus two additional years of relevant experience, for 6 years in total
Experience operating against defined service level agreements in a monitored ticketing environment
Cisco routing and switching operations across Catalyst and Nexus platforms, including VLAN changes, port configuration, and interface troubleshooting
OSPF and BGP troubleshooting; awareness of EIGRP on managed carrier devices
Network monitoring and alarm triage using SolarWinds or an equivalent enterprise monitoring platform
Incident, problem, and change management in ServiceNow ITSM
Tier 2 firewall rule analysis on Cisco Firepower Threat Defense
Physical infrastructure experience, including rack and stack, fiber and copper structured cabling, labeling, and hardware RMA processing
Ability to read and maintain topology diagrams and asset inventories
Working knowledge of Zero Trust Architecture (NIST SP 800-207), TIC 3.0 reference architectures, and the IPv6 mandate under OMB M-21-07
Familiarity with NIST SP 800-53 Rev. 5 security and privacy controls as applied to network and boundary protection
Understanding of HSPD-12 identity credentialing and its enforcement in network access decisions
Awareness of Section 508 accessibility requirements (WCAG 2.0 AA) as applied to contract deliverables
Experience operating inside a federal change control process with government-approved documentation and deliverable acceptance criteria
Willingness to complete required customer training, including annual cybersecurity awareness, records management, privacy, safety, and harassment prevention training
Written and verbal communication skills sufficient to explain network and security concepts to engineers and non-technical government stakeholders
Ability to brief senior government leadership on incident root cause, risk, and remediation
Clear technical writing for Methods of Procedure, topology diagrams, standard operating procedures, and monthly status report inputs
Ability to work as a contractor employee in a non-personal services environment and identify as contractor staff
Preferred certifications: CCNP Enterprise, CCNA, CompTIA Network+, and ITIL v4

Benefits

Comp & perks

Valiant pays 99% of the Medical, Dental, and Vision Coverage for Full-time Employees
Valiant contributes 25% towards Health Coverage for Family and Dependents
100% Paid Short Term Disability and Life Insurance Policy for Full-time Employees
100% Paid Certifications
401K Matching up to 4%
Paid Time Off
Paid Federal Holidays
Wellness & Fitness Program
Valiant University – Online Education and Training Portal
FSA programs for: Medical Costs, Dependent Care, Transit, and Parking
Referral Bonuses
Work-life balance
Career development opportunities