Network Operations

Valiant Solutions

. Deliver Tier 1 through Tier 3 network operations for the headquarters campus and East Coast footprint of a federal enterprise network .

Posted 9/22/2026full-timeSilver Spring • Maryland • United StatesMid-LevelSenior💰 $90,500 - $95,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network operations, including Cisco Routing and Switching, incident management, and physical infrastructure support. Proficient in maintaining service level agreements and communicating technical concepts to diverse stakeholders.

Highest-signal resume keywords

Cisco Routing And SwitchingIncident ManagementNetwork MonitoringServiceNow ITSMPhysical Infrastructure Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network OperationsData Center ManagementOSPF TroubleshootingBGP TroubleshootingVLAN ChangesFirewall Rule AnalysisStructured CablingQuality Of Service MarkingsChange ManagementTechnical Writing

Soft Skills

Written CommunicationVerbal CommunicationBriefing Skills

Tools & Technologies

SolarWindsServiceNow ITSMCisco Firepower Threat Defense

Certifications & Qualifications

CCNP EnterpriseCCNACompTIA Network+ITIL v4 Foundation

Industry Keywords

Federal Network SecurityNIST SP 800-207TIC 3.0OMB M-21-07NIST SP 800-53 Rev. 5HSPD-12Section 508WCAG 2.0 AA

Tech Stack

Tools & technologies

CloudITSMServiceNowSwitching

About the role

Key responsibilities & impact

Deliver Tier 1 through Tier 3 network operations for the headquarters campus and East Coast footprint of a federal enterprise network
Open the operational day at 7:00 AM Eastern and monitor LAN, WAN, and carrier MPLS circuit health across approximately 50 nationwide sites
Provide on-premise technical support for headquarters infrastructure
Provide triage, connectivity checks, port resets, routing protocol troubleshooting, VLAN changes, and firewall rule analysis
Work the East Coast shift, typically 7:00 AM to 3:30 PM Eastern
Participate in the 24x7x365 on-call rotation and respond to Priority 1 incidents within 15 minutes
Prepare Methods of Procedure with rollback plans and risk assessments and carry changes through the Change Control Board
Maintain topology diagrams, asset inventories, and knowledge base articles
Record activity in ServiceNow ITSM and report ticket status, overage tickets, and service-level performance monthly
Monitor customer edge routers and circuits, tracking latency, jitter, packet loss, and availability
Manage trouble tickets with MPLS carriers and transport providers and schedule intrusive testing windows
Own incident and internal communications during circuit outages and provide hourly status updates until restoration
Apply Quality of Service markings and policy on customer edge routers
Perform headquarters rack and stack, structured cabling, and hardware replacement with RMA processing
Serve as the on-site technical presence when remote access is unavailable or tasks cannot be delegated
Support access-layer readiness for 802.1X enforcement and failover testing of internet, DMZ, and cloud access paths
Travel to data center and regional sites as directed for physical infrastructure work

Requirements

What you’ll need

4 years of experience in network operations, data center management, or systems administration
Bachelor's degree in Information Technology, Network Engineering, Computer Science, or a related field
In lieu of the Bachelor's degree, an Associate's degree or a high school diploma/GED plus two additional years of relevant experience, for 6 years in total
Experience operating against defined service level agreements in a monitored ticketing environment
Cisco routing and switching operations across Catalyst and Nexus platforms, including VLAN changes, port configuration, and interface troubleshooting
OSPF and BGP troubleshooting; awareness of EIGRP on carrier-managed devices
Network monitoring and alarm triage using SolarWinds or equivalent enterprise monitoring platform
Incident, problem, and change management in ServiceNow ITSM
Tier 2 firewall rule analysis on Cisco Firepower Threat Defense
Physical infrastructure experience, including rack and stack, fiber and copper structured cabling, labeling, and hardware RMA processing
Reading and maintaining topology diagrams and asset inventories
Written and verbal communication skills sufficient to explain network and security concepts to engineers and non-technical government stakeholders
Ability to brief senior government leadership on incident root cause, risk, and remediation
Clear technical writing for Methods of Procedure, topology diagrams, standard operating procedures, and monthly status report inputs
Ability to work as a contractor employee in a non-personal services environment and identify as contractor staff
Working knowledge of federal network security direction, including NIST SP 800-207, TIC 3.0, and OMB M-21-07
Familiarity with NIST SP 800-53 Rev. 5 security and privacy controls
Understanding of HSPD-12 identity credentialing
Awareness of Section 508 accessibility requirements and WCAG 2.0 AA
Experience operating inside a federal change control process
Willingness to complete required customer training
Preferred certifications: CCNP Enterprise, CCNA, CompTIA Network+, and ITIL v4 Foundation

Benefits

Comp & perks

Valiant pays 99% of Medical, Dental, and Vision Coverage for Full-time Employees
Valiant contributes 25% towards Health Coverage for Family and Dependents
100% Paid Short Term Disability and Life Insurance Policy for Full-time Employees
100% Paid Certifications
401K Matching up to 4%
Paid Time Off
Paid Federal Holidays
Wellness & Fitness Program
Valiant University – Online Education and Training Portal
FSA programs for: Medical Costs, Dependent Care, Transit, and Parking
Referral Bonuses
Partial remote work
Work-life balance
Career development opportunities