Patient Experience Coordinator

Valley Health

. Champion exceptional patient and family experiences across the continuum of care .

Posted 10/8/2026full-timeWinchester • Virginia • United StatesMid-LevelSenior💰 $26 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient experience management, service recovery, and quality improvement within healthcare settings. Proficient in analyzing patient satisfaction data and implementing initiatives to enhance service excellence and operational efficiency.

Highest-signal resume keywords

Patient Experience ManagementService Recovery Program CoordinationQuality Improvement InitiativesBLS CertificationHealthcare Operations Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Satisfaction MetricsData AnalysisMicrosoft Office ProficiencyPatient Experience Measurement MethodologiesConflict Resolution

Soft Skills

Excellent Listening SkillsInterpersonal SkillsStrong Verbal CommunicationEmpathy SkillsCoaching and Mentoring

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Teams

Certifications & Qualifications

BLS Certification

Industry Keywords

Patient ExperienceService ExcellenceHealthcare SystemsQuality ImprovementCustomer Service

About the role

Key responsibilities & impact

Champion exceptional patient and family experiences across the continuum of care
Coordinate patient experience initiatives and manage service recovery efforts
Respond to patient concerns and conduct routine patient rounding
Support performance improvement activities related to patient satisfaction, quality, and safety
Collaborate with operational, clinical, and support service teams to identify trends and improvement opportunities
Analyze and report patient satisfaction and dissatisfaction data from surveys, complaints, compliments, and other feedback
Promote and communicate service excellence initiatives to multidisciplinary teams, volunteers, and support departments
Work with unit staff and leadership to identify and assist in real-time resolution of patient and family concerns
Participate in new employee orientation, annual competencies, and ongoing education
Coordinate implementation, education, utilization, and tracking of the Service Recovery Program
Provide coaching, consultation, and collaboration to leaders and frontline staff
Assist with development and monitoring of action plans to improve patient satisfaction and service excellence outcomes

Requirements

What you’ll need

Bachelor’s degree in business, nursing, health care administration or related field is required; applicants enrolled in a bachelor's program of study will be accepted
BLS Certification (Basic Life Support) - American Heart ‘Healthcare Provider’ (HCP) - AHA approved required; new hires must have appropriate certification prior to completion of orientation
Minimum of five years of experience in the field is required
Healthcare and/or clinical experience preferred
Experience in patient experience, customer service, service recovery, quality improvement, or healthcare operations preferred
Excellent listening, interpersonal, and empathy skills
Strong verbal and written communication skills
Professional telephone etiquette and customer service skills
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams
Ability to demonstrate professionalism, integrity, and commitment to organizational values and service excellence
Knowledge of patient experience measurement methodologies and patient satisfaction metrics
Ability to navigate complex healthcare systems and connect patients with appropriate internal and external resources
Strong critical thinking, problem-solving, and conflict resolution skills
Ability to coach, mentor, and influence staff while building collaborative relationships across disciplines
Ability to organize, facilitate, and lead meetings and educational sessions
Strong analytical skills with the ability to identify trends and translate data into meaningful improvement opportunities

Benefits

Comp & perks

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Health savings account
Flexible spending account for childcare
Life insurance
Short-term and long-term disability
Professional development
Discounts to on-campus dining