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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing e-commerce projects and platform rollouts, with a strong focus on Salesforce Commerce Cloud and Agile/SAFe methodologies. Proven ability to coordinate cross-functional teams, manage external partners, and drive continuous improvement in delivery efficiency and platform performance.
Highest-signal resume keywords
E-Commerce Delivery ExperienceSalesforce Commerce Cloud (SFCC)Agile / SAFe Delivery FrameworkProject Management DisciplineExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementFeature TrackingRisk ManagementDependency ManagementTest AutomationWeb PerformancePlatform SecurityContinuous ImprovementUAT CoordinationProduction Deployment Planning
Soft Skills
Strong Organizational SkillsAttention to DetailAbility to Operate IndependentlyIssue ResolutionAlignment Across Teams
Tools & Technologies
JiraConfluenceSmartsheetMicrosoft ProjectPowerPointExcel
Industry Keywords
RetailLuxuryOmnichannelCRMClientelingInternational Multi-Market RolloutsAutomationAI-Assisted Delivery Practices
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Pilot e-commerce projects and platform rollouts across international markets, managing scope, timelines, dependencies, and risks end to end
- Coordinate market-specific delivery while maintaining alignment with global platform and program standards
- Ensure communication and reporting across business stakeholders, technical teams, and delivery partners
- Track and manage features within the SAFe delivery framework, including PI Planning preparation and participation
- Maintain visibility on feature progress, dependencies, and commitments across teams and program increments
- Work with Product Owners, Scrum Masters, and delivery teams to keep execution on track
- Drive delivery across web performance, platform security, and test automation
- Manage external partners and system integrators, ensuring quality and timelines
- Champion continuous improvement of platform stability, performance, quality, and operational efficiency
- Align business, technical, and vendor teams, unblock delivery, clarify ownership, and drive follow-up
- Identify automation, AI, workflow, testing, and reporting improvements to increase delivery efficiency
Requirements
What you’ll need- 6+ years of experience
- Proven experience as a Delivery Manager, Technical Project Manager, or similar role in a complex, multi-team technology environment
- Strong e-commerce delivery experience
- Mandatory hands-on exposure to Salesforce Commerce Cloud (SFCC)
- Project management discipline and technical understanding sufficient to engage with engineers, architects, and technical leads
- Experience working within an Agile / SAFe delivery framework, including PI Planning and feature-level tracking
- Familiarity with web performance, platform security, test automation, and continuous improvement
- Experience managing external partners and system integrators
- Ability to track dependencies, risks, milestones, and delivery commitments across multiple teams and markets
- Excellent communication skills with technical teams and business stakeholders
- Strong organizational skills and attention to detail
- Ability to operate independently and drive follow-up, alignment, and issue resolution across time zones
- Applicants must be based in Ontario or Québec
- Québec-based candidates must be fluent in English
- Nice to have: broader Salesforce ecosystem knowledge, retail/luxury/omnichannel/CRM/clienteling/e-commerce experience, international multi-market rollouts, Jira, Confluence, Smartsheet, Microsoft Project, PowerPoint, Excel, release management, UAT coordination, production deployment planning, automation, and AI-assisted delivery practices
Benefits
Comp & perks- Comprehensive insurance plan with Gold, Silver, or Bronze coverage modules; employer contribution of up to 80%
- Short- and long-term disability coverage
- Dialogue via Sun Life virtual healthcare services
- Employee and Family Assistance Program
- Complete mental health support program
- $500 Personal Spending Account for healthcare, gym memberships, transit passes, office supplies, or RRSP contributions
- RRSP matching through a Deferred Profit Sharing Plan (DPSP), matching 100% up to 4%
- Immediate RRSP contributions; DPSP eligibility after 3 months; DPSP vesting after 24 months
- Flexible vacation policy, including 5 days during probation and prorated annual allowance
- $30/month Personal Technology Reimbursement from day 1
- Winter holiday company closure
- Flexible scheduling throughout the year
