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Customer Care Manager
ValueNet Group. Coordinate communication between internal departments and customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and project management, with a strong focus on service excellence and communication. Proficient in identifying customer needs and implementing innovative solutions to enhance customer satisfaction.
Highest-signal resume keywords
Customer Success ManagementProject ManagementKey Account ManagementFluent GermanFluent English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Administration DegreeCustomer Relationship ManagementProject ManagementBenefits Offering DevelopmentBonus Model Implementation
Soft Skills
Strong Service FocusEmpathyAssertivenessExcellent Communication SkillsSolution-Oriented Approach
About the role
Key responsibilities & impact- Coordinate communication between internal departments and customers
- Ensure a seamless and consistent customer experience
- Develop and maintain long-term customer relationships through regular personal communication
- Identify individual customer needs
- Ensure the lasting satisfaction of both companies and employees
- Proactively inform customers about new benefits, developments, and optimization opportunities
- Continuously expand the benefits offering
- Implement innovative bonus models
Requirements
What you’ll need- Completed degree in business administration or a comparable qualification
- At least two years of professional experience
- Ideally, experience in managing key accounts, project management, or Customer Success Management
- Strong service and customer focus
- Empathy, assertiveness, and excellent communication skills
- Independent and solution-oriented approach to work
- Strong planning and coordination skills
- Fluent German, both written and spoken
- Fluent English, both written and spoken
Benefits
Comp & perks- Flexible working hours
- Modern office in Fuerteventura or remote work from anywhere in the Canary Islands
- Up to four weeks of EU workation per year
- Flights and accommodation provided if choosing Munich as the workation location during the EU workation
- 30 days of annual leave
- Permanent employment contract
- Private supplementary health insurance
- Above-average salary compared with local market standards
- Support with obtaining an NIE number and handling administrative procedures
- Welcoming local team
- Professional development opportunities