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Customer Care Manager – All Genders
ValueNet Group. Coordinate communication between internal departments and customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer orientation and relationship management skills, with a focus on communication and coordination between internal teams and customers. Proficient in identifying customer needs and implementing innovative solutions to enhance satisfaction and engagement.
Highest-signal resume keywords
Key Account ManagementProject ManagementCustomer Success ManagementBusiness Administration DegreeBusiness-Fluent German and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Service OrientationEmpathyAssertivenessExcellent Communication SkillsIndependent Problem SolvingPlanning and Coordination Skills
About the role
Key responsibilities & impact- Coordinate communication between internal departments and customers
- Ensure a harmonious and consistent customer experience
- Build and maintain long-term customer relationships through regular personal interaction
- Identify individual customer needs
- Ensure the lasting satisfaction of companies and employees
- Proactively inform customers about new benefits, developments, and opportunities for optimization
- Continuously expand the benefits offering
- Implement innovative bonus models
- Serve as the central point of contact between internal teams and customers
Requirements
What you’ll need- Completed degree in business administration or a comparable qualification
- At least two years of professional experience, ideally in key account management, project management, or Customer Success Management
- Strong service and customer orientation
- Empathy
- Assertiveness
- Excellent communication skills
- Independent and solution-oriented approach to work
- Strong planning and coordination skills
- Business-fluent German and English skills, both written and spoken
Benefits
Comp & perks- Flexible working hours
- Modern office in Fuerteventura or remote work from the Canary Islands
- Up to 4 weeks of EU workation per year
- Flights and accommodation provided when choosing the Munich location during EU workation
- 30 days of annual leave
- Permanent employment contract
- Supplementary private health insurance
- Above-average salary compared with local market standards
- Support with obtaining an NIE number and handling administrative procedures
- Welcoming local team
- Professional development opportunities