Customer Care Manager – all genders

ValueNet Group

. Coordinate communication and collaboration between internal departments and customers .

Posted 11/6/2026full-timeRemote • SpainJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management and Key Account Management, with a strong focus on building long-term customer relationships and ensuring customer satisfaction. Proficient in both German and English, with excellent communication and planning skills to effectively coordinate between departments and customers.

Highest-signal resume keywords

Customer Success ManagementKey Account ManagementProject ManagementBusiness-Fluent GermanBusiness-Fluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer Success ManagementKey Account ManagementBusiness Administration DegreeBenefits Offering Expansion

Soft Skills

Strong Service FocusEmpathyAssertivenessExcellent Communication SkillsSolution-Oriented Approach

Industry Keywords

Customer ExperienceCustomer Relationship ManagementPlanning SkillsCoordination SkillsBonus Models

About the role

Key responsibilities & impact

Coordinate communication and collaboration between internal departments and customers
Ensure a seamless and consistent customer experience
Build and maintain long-term customer relationships through regular personal interaction
Identify individual customer needs
Ensure the continued satisfaction of both companies and employees
Proactively inform customers about new benefits, developments, and optimization opportunities
Continuously expand the benefits offering
Implement innovative bonus models

Requirements

What you’ll need

Completed degree in business administration or a comparable qualification
At least two years of professional experience, ideally in managing key accounts, project management, or Customer Success Management
Strong service and customer focus
Empathy, assertiveness, and excellent communication skills
Independent and solution-oriented approach to work
Strong planning and coordination skills
Business-fluent German and English, both written and spoken

Benefits

Comp & perks

Flexible working hours
Modern office in Fuerteventura or remote work from the Canary Islands
Up to four weeks of EU workation per year
Flights and accommodation if choosing Munich as the workation location during the EU workation period
30 days of annual leave
Permanent employment contract
Private supplementary health insurance
Above-average salary compared with local market rates
Support with obtaining an NIE number and handling administrative procedures
Friendly, welcoming local team
Freedom to contribute creative ideas and work independently
Excellent opportunities for professional development