Debit Card Operations Manager

Vanguard

. Own end-to-end debit card operational processes, including issuance, activation, maintenance, replacement, transaction processing, exception handling, and customer servicing oversight .

Posted 11/2/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing debit card operational processes, including issuance, transaction processing, and dispute resolution, while ensuring compliance with regulations and improving operational efficiency through data analysis and process improvement methodologies.

Highest-signal resume keywords

Debit Card Operations ManagementOperational Workflow ManagementDispute And Chargeback HandlingAnalytical Skills Using Excel And SQLFINRA Series 7, 24, And 63

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Process ImprovementIncident ManagementRoot Cause AnalysisData AnalysisBusiness Requirements DefinitionUAT SupportLean/Six SigmaPMPCard Transaction FlowsFraud Monitoring

Soft Skills

Clear Written CommunicationVerbal CommunicationLeadershipCoachingCollaboration

Tools & Technologies

BI ToolsFraud ToolsOperational DashboardsExcelSQL

Certifications & Qualifications

FINRA Series 7FINRA Series 24FINRA Series 63

Industry Keywords

Debit CardPayments OperationsBankingFintechVisa/Mastercard RegulationsService ProvidersVendor ManagementComplianceCustomer ServicingOperational SLAs

Tech Stack

Tools & technologies

PMPSQL

About the role

Key responsibilities & impact

Own end-to-end debit card operational processes, including issuance, activation, maintenance, replacement, transaction processing, exception handling, and customer servicing oversight
Establish and manage SLAs, operational dashboards, and review routines
Lead operational reviews, monitor volumes, backlogs, errors, and customer impact, and implement corrective actions
Oversee debit card disputes, chargebacks, claims, provisional credits, representment, write-offs, documentation, timelines, and recoveries
Partner with Fraud and Claims teams to reduce fraud exposure and improve win rates
Manage compromised card events and processor/network-level controls
Coordinate fraud monitoring, alerts, blocks, case workflows, fraud tools, and product rule constructs
Manage relationships with debit card processors, card networks, manufacturers, fulfillment partners, and service providers
Drive vendor performance through metrics, incident management, root cause analysis, and continuous improvement plans
Participate in network and processor change management, including bulletins, mandates, releases, fees, and rule updates
Maintain procedures, control checkpoints, reconciliations, and audit evidence
Partner with Compliance and Legal on regulations and consumer protections
Support audits and exams, own remediation plans, and ensure timely closure
Develop and improve operational processes for card launches and post-launch operations
Collaborate with Technology and Operations Excellence on automation opportunities
Define business requirements, test cases, and UAT support
Lead card-related incident triage, communications, customer impact mitigation, RCAs, and preventive actions
Maintain business continuity procedures, runbooks, and training
Lead and develop card operations analysts/specialists, including staffing, coaching, training, and performance reviews
Ensure coverage models match volume seasonality and change events

Requirements

What you’ll need

5+ years in debit/credit card operations, payments operations, or bank/fintech servicing operations
2+ years managing operational workflows, processes, SLAs, and cross-functional stakeholders; people leadership preferred
Working knowledge of disputes/chargebacks, card transaction flows, and card lifecycle operations
Experience with vendors/processors and incident/problem management, including RCA and corrective action plans
Strong analytical skills using Excel, SQL, or BI tools, with ability to translate data into operational actions
FINRA Series 7, 24, and 63 required, or ability to obtain within department guidelines
Experience with card processors preferred
Familiarity with Visa/Mastercard network rules and operating regulations and debit card dispute processes preferred
Lean/Six Sigma, PMP, or comparable process improvement background preferred
Clear written and verbal communication
No visa sponsorship offered

Benefits

Comp & perks

Hybrid working model
Enhanced flexibility
In-person learning, collaboration, and connection
Opportunities to learn and develop skills
After-hours support during major incidents, network releases, or critical vendor events