High Net Worth Client Case Representative

Vanguard

. Serve as the primary point of contact for clients navigating account onboarding, ownership changes, and other complex situations requiring dedicated support .

Posted 11/3/2026full-timeUnited StatesJunior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client service and relationship management, with a strong focus on supporting high-net-worth clients through complex financial situations. Holds active FINRA Series 7 and Series 63 licenses, ensuring compliance and knowledge of brokerage and investment products.

Highest-signal resume keywords

Active FINRA Series 7 LicenseActive FINRA Series 63 LicenseClient Service SkillsRelationship ManagementExperience Supporting High-Net-Worth Clients

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge of Brokerage ProductsKnowledge of Retirement ProductsKnowledge of Investment ProductsExperience Managing Complex Client SituationsAbility to Manage Ambiguity

Soft Skills

Excellent Communication AbilitiesInterpersonal AbilitiesAbility to Adapt to Fast-Paced Environment

Certifications & Qualifications

FINRA Series 7 LicenseFINRA Series 63 License

Industry Keywords

Financial ServicesClient OnboardingHigh-Quality ServiceClient ExperienceInvestment Needs

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients navigating account onboarding, ownership changes, and other complex situations requiring dedicated support
Build and maintain strong, meaningful relationships with clients
Provide expert support during critical moments in clients' financial journeys
Simplify complex processes and ensure a seamless client experience
Foster trust and reliability through consistent, high-quality service
Educate clients on Vanguard's product and service offerings to enhance the client experience and fulfill investment needs

Requirements

What you’ll need

Active FINRA Series 7 and Series 63 licenses at time of hire
1+ years of experience in financial services
Undergraduate degree or equivalent combination of training and experience required
Client service and relationship management skills
Excellent communication and interpersonal abilities
Ability to manage ambiguity and utilize resources effectively
Experience managing complex client situations or case-based service interactions
Experience supporting high-net-worth clients
Knowledge of brokerage, retirement, or investment products
Ability to adapt to a fast-paced, evolving environment
Must not require visa sponsorship

Benefits

Comp & perks

$20,000 licensing bonus for bringing active Series 7 and Series 63 licenses
Hybrid work model with in-office work Tuesday through Thursday