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Vanguard

IT Delivery Manager

Vanguard

. Lead a team responsible for delivering and supporting enterprise AI capabilities .

Posted 9/16/2026full-timeMalvern • North Carolina • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading engineering teams and managing complex technology initiatives, with a strong focus on AI capabilities, model governance, and compliance in enterprise environments.

Highest-signal resume keywords
AI Technologies LeadershipModel GovernanceSoftware Engineering ManagementData ComplianceStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
AI CapabilitiesSoftware Release DeliveryKnowledge ManagementConversational AI OrchestrationSystems IntegrationOperational ExcellencePerformance Metrics MonitoringRisk ManagementDepartment BudgetingData Handling Compliance
Soft Skills
LeadershipCommunicationInfluencingCoachingRelationship Building
Certifications & Qualifications
Undergraduate Degree
Industry Keywords
Enterprise AIRegulated IndustriesInformation Technology ComplianceInformation SecurityData Retention Practices

About the role

Key responsibilities & impact
  • Lead a team responsible for delivering and supporting enterprise AI capabilities
  • Oversee conversational AI orchestration platforms, knowledge management and retrieval services, model governance and observability practices, and conversation compliance and retention pipelines
  • Drive roadmap execution and align priorities across complex initiatives
  • Manage delivery risks and ensure operational excellence
  • Hire, evaluate, supervise, coach, and develop crew; set performance expectations and make compensation decisions
  • Own software release delivery for orchestration platforms, knowledge management capabilities, and shared AI infrastructure
  • Partner with business and technology stakeholders to define scope, clarify environmental needs, and support implementation
  • Develop staffing and operational plans and participate in short- and long-term department goals
  • Monitor and report service delivery metrics and overall performance
  • Develop department policies and procedures, including data compliance and retention practices
  • Lead quality initiatives, including model governance and observability practices
  • Present status, metrics, risks, and initiatives to management and project peers
  • Build relationships with technical teams, IT, compliance partners, and other stakeholders
  • Participate in department budgeting, review expenses, and operate within budget guidelines
  • Ensure compliance with information technology, information security, data handling, and compliance policies
  • Participate in special projects and perform other assigned duties

Requirements

What you’ll need
  • Eight years related experience, including experience leading engineering teams and complex technology initiatives
  • Undergraduate degree or equivalent combination of training and experience
  • Demonstrated experience leading software engineering teams and applying AI technologies in enterprise environments, including vendor engagement and systems integration
  • Familiarity with AI model governance, observability practices, and data compliance expectations for regulated industries
  • Strong leadership, communication, and influencing skills, with the ability to align stakeholders and communicate effectively with senior leaders
  • Proven ability to manage teams and drive transformational initiatives in complex, enterprise environments
  • Vanguard is not offering visa sponsorship for this position

Benefits

Comp & perks
  • Hybrid working model with enhanced flexibility
  • In-person learning, collaboration, and connection