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Vanguard

Senior Manager, IT Delivery – Enterprise Communications, Agentic AI Platforms

Vanguard

. Define and execute technology strategy, roadmaps, and investment priorities aligned to enterprise and business objectives .

Posted 9/18/2026full-timeDallas • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in defining and executing technology strategies, leading cross-functional teams, and delivering enterprise-scale solutions with a focus on customer engagement and AI capabilities. Proven ability to drive platform modernization and foster a product-centric culture that emphasizes continuous improvement and operational excellence.

Highest-signal resume keywords
Technology Strategy DevelopmentEnterprise AI Solutions DeliverySalesforce Marketing Cloud ExpertiseAWS Cloud Solutions LeadershipAgile Product Delivery Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Enterprise Technology SolutionsGenerative AIAgentic AICloud EngineeringDigital PlatformsCustomer Engagement TechnologiesPersonalization TechnologiesIntelligent AutomationAI Orchestration FrameworksModern Software Delivery Practices
Soft Skills
Stakeholder ManagementCommunication SkillsExecutive Presentation SkillsTeam LeadershipCollaboration
Tools & Technologies
Salesforce Marketing CloudAWSCloud PlatformsAI PlatformsMarketing Technology Ecosystems
Certifications & Qualifications
AWS CertificationSalesforce CertificationAI Industry Certifications
Industry Keywords
Digital TransformationPlatform ModernizationCustomer ValueOperational EfficiencyContinuous Improvement

Tech Stack

Tools & technologies
AWSCloud

About the role

Key responsibilities & impact
  • Define and execute technology strategy, roadmaps, and investment priorities aligned to enterprise and business objectives
  • Partner with business, digital, marketing, operations, and technology leaders to identify innovation and transformation opportunities
  • Advise senior stakeholders on customer engagement technologies, platform strategy, and AI-enabled solutions
  • Promote a product-centric culture focused on business outcomes, customer value, and continuous improvement
  • Lead multiple product and engineering teams responsible for enterprise communication and AI platform capabilities
  • Drive delivery of scalable, resilient, and secure solutions leveraging Salesforce Marketing Cloud, AWS, enterprise data platforms, and modern AI technologies
  • Oversee platform modernization initiatives improving customer engagement, personalization, automation, and operational efficiency
  • Establish priorities, manage funding and resources, and ensure successful execution of strategic initiatives
  • Monitor business outcomes, delivery metrics, and platform performance to inform investment and roadmap decisions
  • Lead development and adoption of enterprise Generative AI and Agentic AI capabilities
  • Identify and prioritize high-value AI use cases with product and business leaders
  • Drive responsible AI practices, governance standards, and scalable platform adoption
  • Build, lead, and develop teams of product managers, engineers, architects, and technical leaders
  • Foster collaboration, innovation, accountability, and continuous learning
  • Develop organizational capabilities across cloud engineering, digital platforms, marketing technology, and AI solutions
  • Coach leaders and team members while promoting engineering excellence and operational discipline

Requirements

What you’ll need
  • Undergraduate degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of training and experience
  • Ten or more years of experience leading the delivery of enterprise-scale technology solutions
  • Five or more years of people leadership experience managing technical, engineering, or product teams
  • Experience leading Agile product delivery organizations and cross-functional teams
  • Experience delivering customer engagement, digital platform, cloud, or enterprise technology solutions
  • Knowledge of cloud technologies, modern software delivery practices, and AI-enabled platforms
  • Strong stakeholder management, communication, and executive presentation skills
  • Demonstrated ability to balance strategic vision with operational execution and delivery excellence
  • Experience with Salesforce Marketing Cloud, customer engagement platforms, personalization technologies, or marketing technology ecosystems
  • Experience leading cloud-based solutions and platforms leveraging AWS
  • Experience delivering Generative AI, Agentic AI, intelligent automation, or enterprise AI platforms
  • Familiarity with AWS Bedrock, large language model (LLM) technologies, and AI orchestration frameworks
  • AWS, Salesforce, AI, or related industry certifications
  • Experience driving large-scale platform modernization and digital transformation initiatives
  • Vanguard is not offering visa sponsorship for this position

Benefits

Comp & perks
  • Hybrid working model
  • Enhanced flexibility
  • In-person learning, collaboration, and connection
  • AWS, Salesforce, AI, or related industry certifications (listed as an offered development opportunity only if pursued)
  • Long-term employee development and learning opportunities