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VanishID

Customer Success Manager – Public Sector

VanishID

. Own customer onboarding end-to-end from kickoff through enrollment of elected officials, agency leaders, and staff .

Posted 11/2/2026full-timeRemote • Washington • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding, account management, and driving customer value within public sector organizations. Proficient in navigating government procurement processes and fostering relationships with key stakeholders to identify growth opportunities.

Highest-signal resume keywords
Customer Success ManagementPublic Sector ProcurementSalesforce ProficiencyExceptional Communication SkillsIdentity Provider Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer OnboardingAccount ManagementTechnical Customer IntegrationsCybersecurity KnowledgeSaaS/B2B Technology Experience
Soft Skills
Trust BuildingPresentation SkillsStakeholder EngagementRisk IdentificationHigh-Touch Service
Tools & Technologies
SalesforceHubSpotOktaMicrosoft Entra IDREST APIs
Certifications & Qualifications
PMPCIPPCISSP
Industry Keywords
Public SectorGovernment OrganizationsFiscal-Year Budget CyclesFinancial ServicesHealthcare

Tech Stack

Tools & technologies
AzureCyber SecurityPMP

About the role

Key responsibilities & impact
  • Own customer onboarding end-to-end from kickoff through enrollment of elected officials, agency leaders, and staff
  • Drive customer value, adoption, retention, and renewal for public sector accounts
  • Navigate government procurement, contracting, and fiscal-year budget cycles
  • Partner with the public sector sales lead from handoff through renewal
  • Coordinate with customer IT and security teams on technical setup and involve engineering for complex issues
  • Monitor account health, identify risks early, and conduct customer check-ins
  • Lead Quarterly Business Reviews and executive debriefs
  • Identify expansion opportunities and build business cases for additional protection tiers
  • Represent the customer voice to the product team and influence future product development
  • Report to the Head of Customer Success

Requirements

What you’ll need
  • 3–5 years in Customer Success, Account Management, or a related client-facing role
  • Experience working with or selling to state, local, or federal government organizations
  • Understanding of public sector procurement, contracting, and fiscal-year budget cycles
  • Exceptional communication and presentation skills for engaging elected officials, agency leaders, and senior stakeholders
  • Ability to build trust, run scalable onboarding and engagement processes, and identify account growth opportunities
  • Proficiency with Salesforce or HubSpot
  • Hands-on identity provider experience with Okta, Microsoft Entra ID (Azure AD), or Ping, including SSO (SAML/OIDC), SCIM provisioning, attribute mapping, and sign-in troubleshooting (nice to have)
  • Comfort with REST APIs, webhooks, Postman, OAuth, and API keys (nice to have)
  • Prior identity or IT administration background or experience supporting technical customer integrations (nice to have)
  • Experience in cybersecurity, privacy, SaaS/B2B technology, financial services, healthcare, or professional services (nice to have)
  • Active or prior U.S. government security clearance (nice to have)
  • Relevant certifications such as PMP, CIPP, or CISSP (nice to have)
  • Startup or small-team experience (nice to have)
  • Experience serving executives and VIPs with high-touch, white-glove service (nice to have)
  • Must not require visa sponsorship

Benefits

Comp & perks
  • Various high quality medical plans with 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents
  • Dental and vision plans with partial employer-paid coverage
  • Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
  • Free access to One Medical, HealthAdvocate and TalkSpace online therapy
  • Employer-paid short- and long-term disability insurance
  • Equity in a growing startup
  • 401k with employer match and immediate vesting (both Traditional and Roth)
  • Discretionary PTO
  • 13 annual holidays off
  • AI Tool Stipend for Personal Use
  • Paid parental leave
  • Monthly virtual events
  • A truly remote-first environment