Customer Success Manager

Vanta

. Guide Growth-segment customers through onboarding, implementation, product adoption, and value-driven success .

Posted 11/3/2026full-timeTokyo • JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success within a SaaS environment, focusing on customer onboarding, product adoption, and retention strategies. Proficient in utilizing customer-health indicators and compliance frameworks to drive value and trust for clients.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceRetention Strategy DevelopmentCompliance Knowledge (SOC 2, ISO 27001, GDPR, HIPAA)Bilingual Communication (Japanese and English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingProduct AdoptionCustomer Health MonitoringStrategic Account ManagementTechnical Problem SolvingCompliance SolutionsData AnalysisRetention Target AchievementAI Utilization in WorkflowsRisk Management

Soft Skills

Clear CommunicationEmpathy for CustomersCritical ThinkingSelf-MotivationCollaboration

Tools & Technologies

VantaCatalystCustomer Success Platforms

Industry Keywords

Security IndustryCompliance IndustryTrust ReportsCustom Frameworks

About the role

Key responsibilities & impact

Guide Growth-segment customers through onboarding, implementation, product adoption, and value-driven success
Work strategically with Vanta customers across industries, functions, and stages of their customer journey
Partner proactively with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities
Empower customers to become self-sufficient Vanta champions while driving long-term success, value realization, and retention
Monitor and prioritize the book of business using customer-health indicators via Catalyst, Vanta's CS platform
Serve as the customer point of contact and drive specific business outcomes on customer timelines
Become a product expert on Vanta and its security and compliance solutions, including SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks, Trust Reports, and Risk Management
Provide technical answers and recommend efficient compliance approaches using Vanta's platform and cross-functional resources
Partner with the CS team to create plays that drive customer engagement, adoption, and retention
Liaise with Support to quarterback resolutions for customer issues
Represent the voice of customers cross-functionally by providing feedback to Product and the broader business
Help businesses earn and prove trust through Vanta's security and compliance platform

Requirements

What you’ll need

3+ years of experience in Customer Success at a SaaS company
Background in running a book of business of ~150-170 accounts
Background in running a strategic book of business
Willingness to collaborate with others and drive mutually beneficial outcomes
Self-motivated and curious, with a bias for action and commitment to iterating when necessary
Ability to work effectively in a highly ambiguous, ever-changing environment
Clear and thoughtful communication skills, with strong critical thinking ability
High empathy for customers, with a proven track record of long-term customer retention
Experience hitting retention targets and creating happy, healthy customers
Strong problem-solving skills and enthusiasm for making a large impact early on at a start-up
Fluent in Japanese and English, with strong verbal and written communication skills in both
Use AI in day-to-day work to amplify skills and strengthen outcomes, applying it across routine workflows and exercising sound judgment to ensure quality
Experience working in the security or compliance industry is a bonus

Benefits

Comp & perks

Industry-competitive salary and equity
Healthcare stipend towards health insurance for you and your dependents
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who attend the office
15 days of Annual Leave per year
9 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events