Program Manager, Digital Customer Success

Vanta

. Own digital customer success programs end to end, including cohort onboarding and one-to-many activation programs .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $127,000 - $149,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and optimizing customer success programs, leveraging data analytics to measure effectiveness and drive product adoption. Proficient in utilizing AI tools to enhance program efficiency and engagement across various customer touchpoints.

Highest-signal resume keywords

Customer Success Program ManagementOnboarding And Activation StrategyData Analysis And ReportingProject Management SkillsAI Tool Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lifecycle MarketingCustomer Engagement ProgramsBehavioral TriggersProduct Adoption AnalysisProgram Effectiveness Measurement

Soft Skills

Excellent CommunicationStakeholder ManagementCustomer-Facing Content Development

Tools & Technologies

SalesforceSnowflakeCustomer.ioAI ToolsIn-App Messaging

Industry Keywords

SaaSCustomer JourneyRetention LeversCommunity EngagementContent Strategy

Tech Stack

Tools & technologies

Snowflake

About the role

Key responsibilities & impact

Own digital customer success programs end to end, including cohort onboarding and one-to-many activation programs
Design, build, and optimize scalable email communications across onboarding, activation, and adoption stages
Partner with Customer Success, Product, Education, Marketing, and Community to tailor programs to customer segments and adoption milestones
Measure program performance against onboarding, activation, engagement, and time-to-value goals
Partner on activation strategy and own digital program execution for product launches and strategic adoption initiatives
Build activation experiences across email, in-app messaging, educational resources, community programming, and live learning
Identify opportunities for proactive intervention and deeper adoption using customer and product data
Define program-level success metrics and partner with Data on reporting connecting digital engagement to activation, adoption, and retention
Use AI tools to streamline workflows, develop content, analyze insights, and improve program efficiency
Build frontline awareness, buy-in, and enablement for new programs

Requirements

What you’ll need

5+ years of experience in customer-facing, lifecycle marketing, customer success, or program management roles, preferably in SaaS
Experience designing, launching, and optimizing scalable onboarding, product activation, and customer engagement programs
Strong understanding of the customer journey, product adoption, and retention levers
Experience using behavioral triggers and customer data for targeted, personalized engagements
Ability to analyze product usage and engagement data and measure program effectiveness
Strong project management skills and ability to drive cross-functional initiatives independently
Excellent communication, stakeholder management, and customer-facing content development skills
Proficiency with AI tools such as Claude or ChatGPT
Experience with Salesforce, Snowflake, Customer.io, customer success platforms, or similar systems
Exposure to customer education, community engagement, or content strategy
Uses AI in day-to-day work to amplify skills and strengthen outcomes
Must be authorized to work in the U.S. without current or future employer sponsorship

Benefits

Comp & perks

Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events