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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical leadership in building customer-facing SaaS products, leveraging customer insights and quantitative metrics to drive product outcomes. Capable of guiding engineering teams through ownership and coaching while managing complex initiatives across multiple teams.
Highest-signal resume keywords
Technical LeadershipCustomer-Facing SaaS Product DevelopmentTypeScriptReactNode.js
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Roadmap DevelopmentProduct AnalyticsCustomer Insight UtilizationCoaching EngineersMetrics Measurement
Soft Skills
CollaborationCommunicationProblem-SolvingAdaptability
Tools & Technologies
AI Utilization
Industry Keywords
Growth ProductOnboardingActivationSelf-Service JourneysSecurityCompliance
Tech Stack
Tools & technologiesJavaScriptNode.jsReactTypeScript
About the role
Key responsibilities & impact- Design, build, and evolve reliable customer-facing software and shared platform capabilities
- Understand customer research and product analytics to identify friction across evaluation, trials, onboarding, first value, purchasing, and expansion
- Lead complex, multi-quarter initiatives from technical roadmap and architecture through delivery and adoption
- Sequence work across teams and use conversion, activation, time-to-value, retention, and expansion metrics to measure impact
- Give engineers ownership of important work and coach them through scope, technical choices, and collaboration
- Own technical direction for major Growth product and platform domains
- Make tradeoffs between customer value, delivery speed, reliability, and long-term flexibility
- Partner with Product, Design, Customer Success, Sales, and engineering teams
- Clarify decisions and dependencies, resolve disagreements, and communicate technical approaches
Requirements
What you’ll need- Demonstrated Staff-level technical leadership turning ambiguous goals into shipped, adopted results across multiple teams
- Strong product judgment and experience building customer-facing SaaS products, ideally across growth, onboarding, activation, or self-service journeys
- Ability to use customer insight and quantitative signals to assess product outcomes and guide iteration
- Ability to develop other engineers through ownership, coaching, and feedback
- Comfort working through ambiguity, learning unfamiliar domains, and making progress with a bias toward action
- Interest in learning about security and compliance; prior experience is not required
- Uses AI in day-to-day work to amplify skills and strengthen outcomes
- Experience with TypeScript, React, and Node.js
- Legal authorization to work in the location where the role is based
Benefits
Comp & perks- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events
