Interconnection and MMR Manager

Vantage Data Centers

. Own day-to-day MMR operational governance for the Central region, with primary coverage for Texas campuses and developing Central sites .

Posted 11/2/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in MMR operational governance, cross-connect delivery, and interconnection management within data centers and telecommunications. Proficient in coordinating complex projects, managing vendor relationships, and ensuring compliance with operational standards and documentation.

Highest-signal resume keywords

MMR Operational GovernanceCross-Connect DeliveryFiber-Optic InfrastructureServiceNow ProficiencyStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fiber CablingCopper CablingPatch PanelsPower RedundancyChange-Control PracticesProject TrackingDocumentationOperational Systems

Soft Skills

Strong CommunicationProblem-SolvingStakeholder Management

Tools & Technologies

ServiceNowDCIM/SunbirdMicrosoft 365SharePointProcore

Certifications & Qualifications

BICSI RCDD/DCDCFOA CFOTPMPITIL

Industry Keywords

Data CentersTelecommunicationsCarrier OperationsNetwork InfrastructureCritical Facilities

Tech Stack

Tools & technologies

CloudPMPServiceNow

About the role

Key responsibilities & impact

Own day-to-day MMR operational governance for the Central region, with primary coverage for Texas campuses and developing Central sites
Maintain regular campus cadence covering room readiness, rack and pathway availability, power, labelling, housekeeping, access controls, remediation needs and operational risks
Coordinate regional coverage and continuity with East and West Interconnection & MMR Managers
Validate cross-connect requests for technical completeness, carrier readiness, authorized pathways, available capacity and required agreements
Lead planning, execution oversight and closure for fiber, copper and coaxial cross-connects
Coordinate inter-building connectivity and complex routing requests with engineering, construction and operations stakeholders
Coordinate MMR access requests with Security and Site Operations using approved ServiceNow and site-access processes
Confirm approvals, work plans, MOPs/CMOPs, escorts and change records for carrier and vendor personnel
Identify and drive remediation for MMR issues involving rack layouts, A/B power, cable management, labelling, pathways, capacity and carrier equipment placement
Participate in design, construction, turnover and site-acceptance reviews
Coordinate vendors and internal teams through implementation, inspection, punch-list closure and final operational acceptance
Serve as regional technical and operational point of contact for carriers, ISPs, cloud providers, enterprise customers and Customer Experience teams
Support accurate capture of billable cross-connect and MMR services and provide operational evidence to commercial and Finance partners
Maintain records for requests, LOAs, circuit and cross-connect identifiers, rack/port assignments, carrier equipment, pathways, capacity, diagrams, agreements and completion evidence
Use ServiceNow, DCIM/Sunbird, SharePoint and approved tracking tools as systems of record; identify and correct data-quality gaps
Monitor MMR rack, port, pathway and power capacity and recommend upgrades
Produce status reporting on demand, backlog, ageing, readiness, remediation, access compliance, capacity risks and escalations
Coordinate diagnosis and resolution of MMR and interconnection issues
Lead or support customer and carrier escalations, establish owners and recovery actions, and maintain stakeholder communications
Document lessons learned, improve workflows and contribute to North American MMR governance, training and standard operating procedures
Participate in an on-call or escalation rotation for critical interconnection issues

Requirements

What you’ll need

Five or more years of relevant experience in data centers, telecommunications, carrier operations, network infrastructure, interconnection, structured cabling, critical facilities or a closely related environment
Practical experience with meet-me rooms, cross-connect delivery, carrier demarcation, fiber-optic infrastructure and controlled access environments
Working knowledge of fiber and copper cabling, patch panels, racks, pathways, labelling, power redundancy and change-control practices
Ability to manage multiple concurrent requests, projects, vendors and escalations across geographically distributed sites
Strong written and verbal communication, documentation, stakeholder-management and problem-solving skills
Proficiency with Microsoft 365 and experience with service-management, project-tracking, DCIM or comparable operational systems
Ability to travel regularly and work across North American time zones; availability for critical escalations when required
Bachelor’s degree in Telecommunications, Networking, Information Technology, Engineering, Construction Management or a related field, or equivalent practical experience (preferred)
Experience working for a colocation data-center operator, network carrier, fiber provider, cloud provider, hyperscale or mission-critical infrastructure organization (preferred)
Experience with ServiceNow, DCIM platforms such as Sunbird dcTrack, SharePoint, Procore, Ironclad or comparable tools (preferred)
Knowledge of carrier onboarding, service agreements, MOP/CMOP governance, TPRM/MSA dependencies and customer cross-connect delivery (preferred)
Relevant industry certifications such as BICSI RCDD/DCDC, FOA CFOT, PMP or ITIL are considered assets

Benefits

Comp & perks

Above market total compensation package
Comprehensive suite of health and welfare benefits
Retirement benefits
Paid leave benefits exceeding local expectations
Recognition programs
Training and development opportunities