Manager, ServiceNow Platform Manager

Vantage Data Centers

. Translate ServiceNow strategy into an actionable platform roadmap with the Platform Director .

Posted 9/17/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $160,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow platform management, including governance, prioritization, and roadmap development. Proven ability to lead teams, manage stakeholder communication, and ensure alignment with enterprise objectives.

Highest-signal resume keywords

ServiceNow Platform ManagementGovernance RoutinesStakeholder CommunicationTeam LeadershipEnterprise Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowPlatform ManagementProduct ManagementDecision TrackingRoadmap DevelopmentIntegrationsAutomationReportingData QualityRelease Management

Soft Skills

CoachingPerformance ManagementClear CommunicationTrust BuildingCollaboration

Tools & Technologies

SharePointGovernance ForumsDashboardsExecutive-Ready Materials

Industry Keywords

Enterprise Service ManagementProgram CoordinationMatrixed EnvironmentHigh-Growth EnvironmentsInfrastructure Operations

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Translate ServiceNow strategy into an actionable platform roadmap with the Platform Director
Coordinate ServiceNow intake, prioritization, governance, and readiness routines
Maintain visibility into platform commitments, tradeoffs, risks, dependencies, and decisions
Define and mature standards for intake, prioritization, roadmap management, architecture review, release readiness, documentation, supportability, adoption input, and value tracking
Run governance routines and ensure decisions, risks, dependencies, and escalations are visible and traceable
Maintain ServiceNow platform content and communications, including the SharePoint site/web page, release notes, and bi-weekly platform updates
Manage platform prioritization and coordinate funding assumptions, delivery capacity inputs, architecture decisions, and risk tradeoffs
Lead, coach, and develop the ServiceNow Architect and ServiceNow Product Owner
Support hiring, role clarity, performance feedback, development planning, workload balance, and succession planning
Coordinate with development to ensure delivery commitments align with approved decisions, capacity, architecture readiness, release timing, and support readiness
Set readiness expectations for testing, documentation, support handoff, rollback planning, post-release ownership, and adoption-related inputs
Escalate risks affecting platform health, stakeholder commitments, budget, staffing, compliance, or enterprise outcomes
Own large program vendor statements of work, including scope, deliverables, assumptions, dependencies, handoffs, and acceptance criteria
Use metrics, usage insights, incident trends, backlog health, vendor performance, and stakeholder feedback to inform prioritization and resourcing
Support functional boards and companion product owners in representing business priorities and decision needs
Partner with architecture, development, security, operations, finance, procurement, PMO, and business stakeholders without directly managing the development team

Requirements

What you’ll need

6+ years of experience in enterprise systems, platform management, ServiceNow, enterprise service management, product management, technology delivery, or program coordination
Experience supporting or managing ServiceNow or enterprise platform operating models, governance routines, roadmaps, intake models, decision tracking, and prioritization processes
Experience leading technical and product-aligned roles, coaching team members, managing performance, and clarifying ownership in a matrixed environment
Strong stakeholder communication skills and ability to translate platform, delivery, and risk topics into clear updates, options, and recommendations
Experience collaborating with platform directors, architecture, development, security, operations, finance, procurement, PMO, business stakeholders, and vendors
Hands-on or leadership experience with ServiceNow modules, platform governance, integrations, automation, reporting, data quality, and release management preferred
Experience in global, infrastructure, operations, data center, construction, or high-growth environments preferred
Experience creating ServiceNow governance forums, role clarity artifacts, decision matrices, staffing plans, dashboards, or executive-ready materials preferred
Ability to manage ServiceNow with practical judgment, an enterprise mindset, and a bias toward clarity and follow-through
Ability to build trust through concise communication, transparent tradeoffs, and consistent follow-through
Ability to coach and hold teams accountable without creating unnecessary process burden
Ability to create a ServiceNow team culture that values ownership, collaboration, responsible escalation, continuous improvement, platform health, and measurable outcomes
Ability to travel approximately 20%, potentially increasing as business needs require
Ability to occasionally perform physical duties including standing, walking, sitting, using hands, reaching, climbing stairs, balancing, stooping or kneeling, talking, and hearing
Ability to occasionally lift or move up to 25 pounds

Benefits

Comp & perks

Medical, dental, and vision coverage
Life and AD&D coverage
Short- and long-term disability coverage
Paid time off
Employee assistance program
401(k) program with company match
Additional voluntary benefits
Above-market total compensation package
Recognition programs
Training and development opportunities
Flexible work policy for Denver-based employees (3 days in-office, 2 days flexible)