Problem Management Specialist

Vantage Data Centers

. Manage the end-to-end Problem Management lifecycle for qualifying Site Operations incidents .

Posted 10/6/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ITIL Problem Management principles, including root cause analysis, corrective-action tracking, and effective communication with cross-functional teams. Proficient in managing Problem records and utilizing ServiceNow for incident and change management.

Highest-signal resume keywords

ITIL Problem ManagementRoot Cause AnalysisServiceNowMicrosoft Office 365Problem Identification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem ManagementRoot Cause Analysis MethodsCorrective-Action TrackingIncident ManagementChange Management

Soft Skills

Organizational SkillsWritten CommunicationVerbal CommunicationFacilitation SkillsCollaboration

Tools & Technologies

ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft ProjectMicrosoft Visio

Industry Keywords

Data CenterHigh-Tech IndustryRapid-Growth Industry

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Manage the end-to-end Problem Management lifecycle for qualifying Site Operations incidents
Facilitate structured root cause analysis with Site Operations and technical stakeholders
Coordinate corrective and preventive actions across Site Operations, Reliability Engineering, the Operations Management Center, Automation Systems, Security, vendors, and support teams
Maintain accurate and auditable Problem, task, known-error, workaround, outage, work order, and change information in ServiceNow
Support post-incident follow-up for Site Operations P1 and P2 events
Analyze recurring incidents, failure modes, cause codes, and cross-site trends to identify systemic risks
Publish lessons learned, known errors, workarounds, and validated corrective actions
Participate in process improvement, automation, tools implementation, and QA testing
Review incidents and initiate Problem records when root cause analysis or recurrence prevention is required
Plan and facilitate root cause analysis sessions
Document problem statements, impacts, contributing factors, root causes, cause codes, workarounds, known errors, lessons learned, and recommended actions
Create, assign, and track problem tasks, corrective and preventive actions, work orders, and change requests through closure
Monitor records and actions for aging, service-level performance, overdue commitments, dependencies, and risks
Prepare internal, executive, and customer-facing RCA reports, status updates, governance metrics, and trend summaries
Develop and maintain Problem Management procedures, templates, quality standards, dashboards, training materials, and governance routines
Define reporting, workflow, automation, and data-quality requirements and support testing and implementation improvements in ServiceNow and related tools

Requirements

What you’ll need

Demonstrated experience applying ITIL Problem Management principles, including problem identification, root cause analysis, known-error management, corrective-action tracking, and formal closure
Bachelor of Science degree in Information Technology, Business Management, related field, or equivalent experience
3 years of experience in Problem Management or equivalent supporting function
Hands-on experience managing Problem records, problem tasks, known errors, workarounds, and related incident and change records in ServiceNow or a comparable IT service management platform or CMMS
Ability to facilitate structured investigations with technical and operational teams
Working knowledge of root cause analysis methods such as the 5 Whys, causal-factor analysis, fault-tree analysis, and fishbone diagrams
Strong organizational, written, and verbal communication skills
Experience coordinating multiple action owners, dependencies, due dates, service-level commitments, and escalations across concurrent investigations
Ability to translate complex technical findings into concise root cause analysis reports, executive updates, customer communications, and lessons learned
Ability to work effectively with cross-functional teams, engineering, service management, vendors, and business stakeholders
Advanced skills in Microsoft Office 365: Excel, Word, PowerPoint, Project, and Visio
Data Center, high-tech, or rapid-growth industry experience strongly preferred but not required
Up to 5% travel required

Benefits

Comp & perks

Bonus eligibility
Medical, dental, and vision coverage
Life and AD&D coverage
Short- and long-term disability coverage
Paid time off
Employee assistance program
401(k) program with company match
Additional voluntary benefits
Above-market total compensation package
Recognition, training, and development opportunities