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Senior Availability Management Analyst, APAC
Vantage Data Centers. Lead implementation and continuous improvement of APAC Operations Change, Incident and Problem Management processes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Change Management, Incident Management, and Problem Management processes within critical facilities, ensuring compliance with industry standards and effective stakeholder communication. Proven ability to lead training initiatives and manage multiple projects in high-pressure environments.
Highest-signal resume keywords
Change ManagementIncident ManagementProblem ManagementITIL FrameworkServiceNow
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change ManagementIncident ManagementProblem ManagementMechanical InfrastructureElectrical InfrastructureData Centre Compliance StandardsRisk AssessmentRoot Cause AnalysisDocumentation ManagementEmergency Readiness
Soft Skills
Excellent CommunicationStakeholder ManagementOrganisational SkillsAttention to DetailAdaptability
Tools & Technologies
ServiceNowChange Management Platforms
Industry Keywords
APAC OperationsCritical FacilitiesData Centre OperationsISO StandardsUptime Institute
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead implementation and continuous improvement of APAC Operations Change, Incident and Problem Management processes.
- Oversee the end-to-end lifecycle of change requests and Problem records across all APAC sites.
- Apply the Level of Risk framework and ensure appropriate categorisation, prioritisation and mitigation.
- Own MOP, SOP and EOP standards, procedure quality, structure and governance across all sites.
- Lead training and coaching for site teams.
- Collaborate with Site Operations, Reliability Engineering and Customer teams.
- Maintain accurate change, incident and Problem records for audit, customer and regulatory requirements.
- Monitor metrics and KPIs covering approval timelines, risk levels, RCA performance and corrective-action closure.
- Review RCA outputs for quality, completeness and evidence rigour, and track corrective actions to validated closure.
- Maintain documentation and training materials for Operations teams.
- Lead the APAC emergency-readiness drill program and training on escalation and EOP processes.
- Partner with the availability team on monthly performance reviews and resilience improvements.
- Monitor industry best practices and improve processes, tools and reporting.
- Make autonomous decisions in high-pressure and time-critical situations.
Requirements
What you’ll need- Bachelor’s degree in electrical or mechanical engineering, or a related field.
- 5+ years of experience in critical facilities or data centre operations, with at least 2 years in a change management or governance role.
- Strong understanding of mechanical and electrical infrastructure in mission-critical environments.
- Familiarity with ITIL or similar change management frameworks.
- Knowledge of data centre compliance standards (e.g., ISO, Uptime Institute)
- Experience with ServiceNow or equivalent change management platforms.
- Excellent communication, facilitation, and stakeholder management skills.
- Ability to work across time zones and cultures in a fast-paced, high-availability environment.
- Ability to work independently and as part of a team, managing multiple priorities and deadlines.
- Strong communication and presentation skills, with the ability to convey complex information clearly to various stakeholders.
- Strong organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
- Attention to Detail and a High level of accuracy in written materials.
- Able to adapt quickly, demonstrating a can-do attitude
Benefits
Comp & perks- Above market total compensation package
- Comprehensive suite of health and welfare benefits exceeding local expectations
- Retirement benefits exceeding local expectations
- Paid leave benefits exceeding local expectations
- Recognition benefits
- Training and development opportunities
- Regional scope and direct visibility with VP-level stakeholders
- Clear pathway into broader service management