Account Manager

Vantage

. Build and run account growth plans, including expansion and upsell strategies .

Posted 10/22/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$120,000 - CA$160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success, with a strong focus on revenue growth, project management, and effective communication. Proficient in utilizing CRM and business productivity tools to enhance client relationships and drive measurable performance outcomes.

Highest-signal resume keywords

Account ManagementRevenue GrowthProject ManagementClient CommunicationCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Growth PlansMarket AnalysisContract NegotiationUser Acceptance TestingData-Driven Recommendations

Soft Skills

Excellent CommunicationOrganizational SkillsSound JudgmentSelf-Starter MindsetCompetitive Nature

Tools & Technologies

CRMProject Management ToolsVideo ConferencingSlackG-Suite

Certifications & Qualifications

Criminal Background Check

Industry Keywords

Client SuccessBusiness ReviewsGo-To-Market ActivitiesClient OnboardingFeature Adoption

About the role

Key responsibilities & impact

Build and run account growth plans, including expansion and upsell strategies
Prepare growth analyses and market-and-trends insights for business reviews
Own contract renewals, including rates, approvals, negotiations, and CRM accuracy
Scope new work and manage scope and cost adjustments
Manage client spend and align with Finance on forecasts
Monitor feature adoption and assess roadmap impact of follow-up UAT work
Lead quarterly business reviews and post-review recaps
Provide data-driven client recommendations and review campaign results
Identify and develop case studies, testimonials, and quotes
Support customer marketing, go-to-market activities, events, awards, and speaking opportunities
Lead client updates, project communications, dashboards, and ad hoc reports
Manage client requirements and user acceptance testing through sign-off and launch announcements
Represent client feedback and usage insights in roadmap discussions
Run internal kick-offs, business discovery roadmaps, go-to-market timelines, proposals, and reviews for new clients
Own client onboarding and enablement, including training, help-center guides, FAQs, marketing plans, and launch announcements

Requirements

What you’ll need

5-7 years of experience in account management, sales and/or client success
Track record of growing revenue within existing accounts
Strong technical aptitude and ability to quickly master CRM, project management, video conferencing, Slack, G-Suite, and other business productivity tools
Excellent written and verbal communication and presentation skills
Excellent project management and organizational skills
Sound judgment on resolving or escalating client issues
Comfort owning client-facing communications on billing discrepancies, service issues, and contract renewals
Ability and desire to work in a fast-paced, challenging environment
Drive to meet and exceed measurable performance goals, with a competitive nature and self-starter mindset
Criminal background check required at final hiring stages

Benefits

Comp & perks

Remote-first work environment
Flexible work philosophy and remote-friendly setup
Home office support
Annual company retreats
Reasonable accommodations throughout the application process