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Vantage

Customer Success Manager

Vantage

. Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $140,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and advocacy, focusing on onboarding, adoption, and value maximization of cloud cost management solutions. Proven ability to communicate effectively with stakeholders at all levels and manage diverse customer portfolios in a B2B tech or SaaS environment.

Highest-signal resume keywords
Customer Success ManagementCloud Cost ManagementStakeholder EngagementCommunication SkillsEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer EngagementOnboardingValue ReviewsRenewal PlaybooksFinOpsData VisualizationCloud InfrastructureMonitoringObservability
Soft Skills
Attention to DetailEmpathyBias for Action
Tools & Technologies
AWSAzureGCP
Industry Keywords
B2B TechSaaSCustomer-CentricTechnical Account Management

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact
  • Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks
  • Become a trusted advisor to Vantage customers and ensure they maximize the benefit of the Vantage solution
  • Serve as the voice of the customer within Vantage, advocating for timely resolution of support issues and feature enhancement requests
  • Engage stakeholders at all levels of customer organizations through a comprehensive, multi-threaded engagement model
  • Conduct training sessions, solicit ongoing product feedback, and present business reviews
  • Learn about customers' infrastructure and help them save money using Vantage's cloud cost transparency platform

Requirements

What you’ll need
  • 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
  • Strong communication skills and exceptional attention to detail
  • Ability to cater to CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
  • Previous experience with FinOps Cloud Cost Management solutions
  • Bias for action and comfort with ambiguity
  • Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts
  • Strong emotional intelligence and ability to empathize with customers
  • Experience with monitoring and observability (bonus)
  • Experience building and deploying to cloud infrastructure such as AWS, Azure, or GCP (bonus)
  • Relevant data visualization or financial product experience (bonus)
  • Must be authorized to work in the United States
  • Vantage is only set up to employ in the United States

Benefits

Comp & perks
  • Equity for all full time roles
  • Benefits
  • Meaningful equity tied to the company's long-term performance
  • Remote-friendly lifestyle