Senior Customer Success Manager

Vantage

. Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks .

Posted 10/27/2026full-timeRemote • United StatesSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and success management, focusing on onboarding, adoption, and value realization for B2B tech or SaaS solutions. Proficient in managing diverse customer portfolios and advocating for customer needs within the organization.

Highest-signal resume keywords

Customer Success ManagementFinOps Cloud Cost ManagementStrong Communication SkillsCloud Infrastructure ExperienceEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementOnboardingValue ReviewsRenewal PlaybooksCloud Cost ManagementData VisualizationMonitoringObservability

Soft Skills

Attention to DetailEmpathyBias for Action

Tools & Technologies

AWSAzureGCP

Certifications & Qualifications

FinOps Certified PractitionerFinOps Certified FOCUS AnalystFinOps for AIFinOps Certified EngineerAWS Cloud PractitionerMicrosoft Certified Azure FundamentalsGoogle Cloud Digital Leader

Industry Keywords

B2B TechSaaSCustomer-CentricTechnical Account ManagerStakeholder Engagement

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks
Serve as a trusted advisor to Vantage customers and ensure they maximize the benefit of the Vantage solution
Act as the voice of the customer within Vantage, advocating for timely resolution of support issues, feature enhancement requests, and adoption friction
Engage stakeholders at all levels of customer organizations using a comprehensive, multi-threaded engagement model
Conduct training sessions, solicit ongoing product feedback, present business reviews, and represent the customer in internal company meetings
Work with customers ranging from growth-stage startups to enterprises to help them understand infrastructure and reduce cloud costs

Requirements

What you’ll need

5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
Strong communication skills and exceptional attention to detail
Ability to cater to CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
Previous experience with FinOps Cloud Cost Management solutions
Bias for action and comfort with continuous development and ambiguity
Ability to manage a wide portfolio of accounts from SMB to large enterprise
Strong emotional intelligence and ability to empathize with customers
Experience with monitoring and observability is a bonus
FinOps certifications are a bonus: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, or FinOps Certified Engineer
Cloud certifications are a bonus: AWS Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
Experience building and deploying to cloud infrastructure such as AWS, Azure, or GCP is a bonus
Relevant data visualization or financial product experience is a bonus
At this time, Vantage is only set up to employ in the United States
Must be authorized to work in the United States

Benefits

Comp & perks

Equity for all full time roles
Benefits
Meaningful equity tied to the company's long-term performance
Remote-friendly lifestyle