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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing cross-functional programs, project management, and operational processes to drive service innovation and successful product launches. Proficient in stakeholder management, analytical problem-solving, and developing performance metrics to enhance operational effectiveness.
Highest-signal resume keywords
Project ManagementCross-Functional Program LeadershipStakeholder ManagementOperational Process ImprovementAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementOperational ProcessesData AnalysisKPI DevelopmentService Lifecycle ManagementGovernance ProcessesRisk ManagementIssue ResolutionChange ManagementProduct Management
Soft Skills
Communication SkillsInfluencing SkillsProblem-Solving SkillsCollaboration SkillsRelationship Building
Tools & Technologies
DashboardsReporting MechanismsImplementation FrameworksTraining MaterialsLaunch Playbooks
Certifications & Qualifications
PMPPgMPAgileScrum
Industry Keywords
HealthcareDigital HealthService OperationsMedical DevicesConnected Care Solutions
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Manage cross-functional programs supporting Success Services innovation, pilot execution, launch preparation, and scale-up
- Develop and maintain project plans, timelines, risk registers, issue logs, and stakeholder communications
- Coordinate global and regional teams to align execution with program milestones
- Support governance processes, leadership reviews, and decision-making forums
- Track objectives and escalate risks, dependencies, and resource constraints
- Support operational readiness planning for new service launches and market expansions
- Coordinate launch playbooks, implementation frameworks, training materials, procedures, and support documentation
- Facilitate service deployment and adoption with regional stakeholders while maintaining global standards
- Monitor launch performance and identify process improvement opportunities
- Standardize operational workflows and best practices for scalable service delivery
- Maintain service lifecycle management, governance, issue resolution, and operational support processes
- Coordinate transitions from development and launch teams into ongoing operational ownership
- Support post-launch enhancements and continuous improvement initiatives
- Develop dashboards, KPIs, and reporting mechanisms for service performance, adoption, operational effectiveness, and customer outcomes
- Analyze operational data, support business cases and impact assessments, and drive continuous improvement
- Build relationships and facilitate collaboration across Product, Commercial, Operations, Technology, Legal, Medical, and Quality teams
Requirements
What you’ll need- Bachelor's degree in Business, Engineering, Healthcare Administration, Information Systems, or related field
- 5+ years of experience in project management, product operations, digital health, service operations, or related functions
- Demonstrated experience leading complex cross-functional programs in a global environment
- Experience launching and scaling products, services, or customer success programs
- Strong understanding of operational processes, governance, and organizational design
- Excellent stakeholder management, communication, and influencing skills
- Strong analytical, problem-solving, and project management capabilities
- Experience in healthcare, medical devices, digital health, or connected care solutions preferred
- Experience developing operating models and sustaining product organizations preferred
- Knowledge of Agile, Product Management, and Change Management methodologies preferred
- PMP, PgMP, Agile, Scrum, or equivalent certification preferred
- Experience working with globally distributed teams and regional markets preferred
- Ability to travel 5–10% as required to support global initiatives and stakeholder engagement
Benefits
Comp & perks- Medical, dental and vision coverage starting on day one
- Basic life, accident, short-term and long-term disability, and business travel accident insurance
- Aon Pooled Employer Plan (Aon PEP)
- 401(k) retirement savings plan
- Investment options, financial education, and retirement resources
- Flexible Spending Accounts
- Educational assistance programs
- Paid holidays
- Paid time off ranging from 20 to 35 days based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
- Remote or hybrid work arrangement
- Equal opportunity and reasonable accommodation support