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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong engineering management capabilities with a focus on coaching, performance development, and team growth. Proficient in designing scalable and reliable enterprise systems, with hands-on experience in coding, architecture, and incident response practices.
Highest-signal resume keywords
Engineering Management ExperienceScalable System DesignOn-Call Incident ResponseTeam Development and CoachingBilling Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CodingArchitectureSystem DesignService ReliabilityIncident ResponsePerformance ManagementTechnical PlanningTeam BuildingDelivery Data AnalysisRoadmap Execution
Soft Skills
CoachingLeadershipCollaborationCommunicationProblem-Solving
Industry Keywords
Billing SystemsFraudTelephonyTrust and SafetyRisk ManagementOutbound Call Compliance
About the role
Key responsibilities & impact- Lead a team of four engineers across billing, fraud, and outbound telephony
- Partner with the PM for Enterprise & Governance to set priorities and turn the roadmap into reliable delivery
- Coach engineers and own service reliability, on-call, and incident response
- Learn billing, fraud, and outbound telephony systems and assess architecture, service ownership, on-call coverage, and team development needs
- Strengthen planning and delivery routines with Product
- Define service ownership and improve on-call and incident response practices
- Guide architecture and code reviews
- Deliver prioritized system improvements
- Set expectations and growth goals for engineers
- Own engineering delivery for billing, pricing, packaging, fraud, and outbound telephony
- Use delivery and reliability data to prioritize improvements
- Build development plans and identify hiring and system investments needed to scale
- Spend approximately 60–70% of time on people management and 20–30% hands-on building, architecture, and code review
Requirements
What you’ll need- Demonstrated engineering management experience across coaching, performance, leveling, and career development
- Experience designing scalable, reliable enterprise systems and leading engineers through complex technical problems
- Strong hands-on coding, architecture, and system design skills
- Experience owning reliable services and improving on-call and incident response practices
- Experience partnering with a PM and translating product requirements into technical plans
- Billing systems experience is a strong plus
- Experience hiring and building a small engineering team is a plus
- Experience in trust and safety, fraud/risk, voice/telephony, or outbound-call compliance is a plus
- Experience scaling a newly formed team is a plus
- Ability to work in the San Francisco office 3–5 days a week
- Authorization to work in the US
Benefits
Comp & perks- Equity
- Medical, dental, and vision plans
- Quarterly off-sites
- Flexible time off: take what you need
- Catered meals
- Transportation
- Equipment
- $10k annual L&D budget