Senior Customer Operations Specialist

Varjo

. Oversee and manage purchase orders for customers in North America.

Posted 9/22/2026full-timeArlington • Virginia • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supply chain operations and order management, with a strong focus on customer service and process improvement. Proficient in collaborating with cross-functional teams to ensure timely delivery and resolve logistical challenges.

Highest-signal resume keywords

Supply Chain OperationsOrder ManagementERP ExperienceCustomer ServiceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ManagementLogistics CoordinationData AnalysisProcess Development

Soft Skills

Attention to DetailTeam CollaborationProblem SolvingCommunication SkillsCustomer-First Mindset

Tools & Technologies

NetSuiteERP Systems

Industry Keywords

Global LogisticsPurchase OrdersShippingInvoicingCustomer Operations

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Oversee and manage purchase orders for customers in North America.
Ensure order accuracy, review inventory levels, and process orders in a timely manner.
Coordinate order execution, including shipping and deliveries, to meet customer requirements.
Act as the main point of contact for customer queries regarding order status, shipping, and invoicing.
Collaborate with Sales, Finance, Supply Chain, and logistics partners to ensure timely delivery and resolve issues.
Identify process development needs and propose and drive improvements.
Participate in and initiate development projects to improve reliable and transparent customer services.
Collaborate daily with the customer operations team in Finland through team meetings, information sharing, and support.

Requirements

What you’ll need

5+ years of experience in supply chain operations, order management, or related roles in global logistics.
Experience in global logistics, specifically with large carriers is a plus.
Experience working in ERP, specifically with NetSuite, is a plus.
Proven capability to work independently and as part of a group to accomplish individual and team objectives.
Ability to absorb and retain information quickly in fast paced environment.
Exceptional attention to detail and a customer-first mindset.
Excellent written and spoken English.
Minimum Bachelor’s degree in business, operations, supply chain or equivalent practical experience.
Ability to travel to company headquarters in Finland once or twice a year.

Benefits

Comp & perks

Opportunity to take part in creating the new state-of-art in virtual and mixed reality experiences.
A low-hierarchy culture with minimal bureaucracy and maximum opportunity for you to take charge of your work.
Full-time, permanent, hybrid role in growth company.
Flexible working conditions.
20 days of holidays plus bank holidays.
Premium employee medical coverage with life insurance and disability benefits.
Ability to travel to company headquarters in Finland once or twice a year.